Business to Business Support Manager in Newcastle upon Tyne

We have a fantastic opportunity to join the Business to Business Team at Greggs as Business to Business Support Manager.

You'll play an important role in supporting the growth of our B2B business, helping to deliver campaigns, manage partner relationships and drive awareness of our B2B proposition.

The successful candidate will be responsible for supporting the development and execution of our B2B strategy, ensuring it aligns with the needs of our customers, partners and the wider business.

Working cross-functionally across the Customer Function and wider business, you'll build strong relationships with internal teams, external partners and agencies to deliver commercial objectives and maintain excellent day-to-day performance.

You will manage the setup and delivery of B2B campaigns across key partners and channels, working closely with the Brand team to ensure all supporting creative content is engaging, on-brand and aligned to campaign objectives.

Alongside campaign delivery, you'll support in analysing performance and recommending improvements to ensure our processes remain effective and support the continued success of the Greggs B2B business.

• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

What you'll do

• Play a key role in the development and optimisation of the Greggs B2B business
• Support the B2B Manager in the development, implementation and performance measurement of the Greggs B2B propositions and strategy
• Own the setup of campaigns across all key stakeholders including external partners, third party agencies and our internal teams who help deliver these campaigns, including Forecast and Replenishment, Brand, Customer Care etc
• Support across creative campaign activations and working closely with our Brand team to ensure all creative content is aligned to guidelines
• Provide reporting on campaigns and sales channels to help identify areas of growth & opportunity
• Support in gathering feedback from customers or prospects and take actions based on the insight to optimise our activity as a business
• Identify opportunities to improve processes across the B2B function, supporting the implementation of effective solutions ensuring process documentation is clear, accurate and kept up to date
• Represent the B2B team in relevant meetings, providing updates and ensuring actions are progressed effectively
• Support in the optimisation of our sales strategy and collateral including our website, company information packs, and an effective targeted approach to attracting new clients
• Research industry trends to identify potential new clients and markets and ways to serve existing clients better
• Where required, provide support to our B2C colleagues where efficiencies can be gleaned by taking a more integrated approach e. g. partners, fulfilment, customer service and performance assessment

You will fit right into this role if you

• Are a strong team player, able to build good working relationships at all levels
• Have clear and concise communication skills and able to engage with stakeholders at all levels
• Have proven high levels of accuracy and attention to detail
• Can multi-task and work with multiple priorities calmly and at pace, delivering results within tight timescales
• Are results focused with strong planning, prioritising and organisation skills
• Are self-motivated with the ability to work under pressure and using own initiative
• Have a proactive approach with the ability to engage and work independently and collaboratively with other teams to make improvements to processes
• Have advanced IT skills including Microsoft 365, Share Point, Word, Excel, Outlook, Power Point, and Teams
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture - recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
• Management Bonus Scheme which is worth up to 10% of your salary
• Pension scheme with matching employer contributions up to 7%
• Colleague discount, up to 50% off our own-produced products
• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• The opportunity to purchase additional annual leave twice a year
• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
• Private Medical Insurance which is free for you and subsidised for your dependants
• Income Protection should you become unable to work due to long-term sickness
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Career progression and learning and development opportunities
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