At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and a pension scheme.
- Other info: Flexible shift patterns and excellent career growth opportunities await you.
- Why this job: Make a real impact by inspiring your team and creating brilliant customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused environment is a plus.
The predicted salary is between 13 - 16 € per hour.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture—recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Salary: £17.02 per hour which includes a 25% enhancement for Night Shift and a 40p per hour band increment.
Contract Type: Permanent. Contract Details: Shift pattern and availability can be discussed at interview.
Shift Manager (Nights) in London employer: Greggs plc
At Greggs, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As a Shift Manager in Leeds, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while leading a passionate team dedicated to delivering exceptional customer experiences. With benefits like paid breaks, health and wellbeing support, and a share in our profits, working at Greggs means being part of a community that truly cares about your success and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager (Nights) in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or handled a tough situation. Being able to share these stories will demonstrate your natural leadership abilities and how you can motivate others.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare to discuss how you've gone above and beyond for customers in previous roles. This is key for a Shift Manager at Greggs, so make sure you highlight your passion for delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Shift Manager (Nights) in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share any experiences where you've gone the extra mile to ensure a brilliant customer experience – we want to see that passion shine through!
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so make sure to showcase your natural leadership abilities in your application. Talk about times when you've inspired or motivated others, and how you can bring that energy to our team.
Be Yourself:We value inclusivity and authenticity at Greggs, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our welcoming culture.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Greggs plc
✨Know the Company Inside Out
Before your interview, take some time to research Greggs. Understand their values, culture, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you engaged with your team and ensured excellent customer service.
✨Demonstrate Customer Focus
Greggs prides itself on exceptional customer service. Be ready to discuss how you would ensure customers have a brilliant experience, whether in-store or online. Think of specific strategies you could implement to enhance customer satisfaction during your shifts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
