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- Tasks: Lead a team to deliver amazing customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, a beloved UK brand.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Other info: Great career growth opportunities and a supportive team atmosphere.
- Why this job: Make a real impact while enjoying a vibrant work environment.
- Qualifications: Experience in retail or food service with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training and development, and colleague engagement
- Keep a close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here.
Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager in Kent employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've gone above and beyond for customers. This will help you shine during the interview and demonstrate your experience in delivering excellent service.
✨Tip Number 3
Be ready to talk about teamwork! As a Shop Manager, you'll need to lead and motivate your team. Prepare to share how you've successfully developed and engaged your colleagues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Greggs family. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering excellent customer service and leading a team. Share specific examples of your past experiences that highlight your passion for the food-on-the-go environment.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight relevant experience, especially in retail or food service. We’re looking for someone who can drive high performance, so don’t forget to mention any achievements in recruitment, training, or team development!
Be Yourself: At Greggs, we value inclusivity and authenticity. Don’t be afraid to show your personality in your application. We want to know who you are beyond your work experience, so feel free to share what makes you unique and how you can contribute to our welcoming culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing company culture right there!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and fun, so think about how you can demonstrate that you align with these principles during your conversation.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team. Prepare examples of how you've motivated and developed your team in previous roles. Be ready to discuss specific situations where your leadership made a difference in customer service or team performance.
✨Understand Customer Service Excellence
Greggs is all about delivering amazing customer experiences. Brush up on your knowledge of what excellent customer service looks like, and be prepared to share your own experiences where you went above and beyond for customers.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios related to shop management, such as handling waste controls or maintaining stock levels. Think through how you would approach these challenges and be ready to share your strategies during the interview.