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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: Enjoy career growth opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Dalkeith employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Dalkeith
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or handled a tough situation. Being able to share these stories will demonstrate your natural leadership abilities and how you can motivate others.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare to discuss how you've gone above and beyond for customers in previous roles. This is key for a Shift Manager role, so make sure you highlight your passion for delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Greggs. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Manager in Dalkeith
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase any previous supervisory experience you have. Talk about how you've motivated and inspired others to achieve great results – we want to know how you can lead by example!
Be Yourself: At Greggs, we value authenticity and inclusivity. Don’t hesitate to share a bit about who you are and what makes you unique. We believe that diversity is our strength, so let your personality come through in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to get started on your journey with us. We can't wait to hear from you!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so be ready to discuss how you can contribute to that positive atmosphere.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. This will demonstrate your natural leadership abilities.
✨Customer Service is Key
Greggs is all about putting customers first. Be prepared to share specific instances where you've gone above and beyond for customers in previous roles. Highlighting your passion for exceptional service will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle various scenarios, such as managing a busy shift or resolving a customer complaint. Practising these responses will help you feel more confident.
