We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor.
We can offer you:
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Pension scheme with matching employer contributions up to 7%
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues whohave at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
- A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
- Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another
About the role
- This is a part-time role (16 hours per week)
- The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU
What you'll do
As a Customer Care Advisor, you will:
Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
Respond to customer emails
Respond to customerphone calls
Respond to customers via live-chat
Deal with a wide range of customer feedback and use it to continually improve our customer experience
Be thefirst point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation
Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-9pm Monday-Friday, 8am-5pm Saturday-Sunday - therefore it's important that you're available to work within these times
About you
You will fit right into this role if you can demonstrate:
A passion for and a track record in delivering the Best Customer Service
Great attention to detail whilst working at pace and the ability to work under pressure
Excellent written and verbal communication skills
A professional and polite telephone manner
Computer literate - with good knowledge of Excel, Word and PowerPoint
The ability to deliver creative solutions to problem solving
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Previous experience of complaints resolution, is desirable
Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture - recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.
- Salary £24,125 per annum (£11,029 per annum pro rata for 16 hours per week)
- Frequency Annual
- Job Reference greggs/TP/59451/62710
- Contract Type Permanent
- Contract Details Monday to Friday, however some flexibility may be required
- Closing Date 23 September, 2026
- Job Category Head Office
- Business Unit Retail
Customer Care Advisor employer: Greggs plc
At Greggs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Shift Manager, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while working in a fun environment that prioritises customer satisfaction and teamwork. With benefits like paid breaks, health and wellbeing support, and a pension scheme, we ensure our employees feel appreciated and motivated to thrive in their careers.
