At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, discounts, free drinks, and paid breaks to recharge.
- Other info: Enjoy career growth, health benefits, and a supportive work atmosphere.
- Why this job: Inspire your team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience in a customer-focused environment.
The predicted salary is between 30000 - 40000 £ per year.
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About the role
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Lead: Inspire Teams & Deliver Great Customer Service in Coatbridge employer: Greggs plc
At Greggs, we pride ourselves on being an exceptional employer that values inclusivity and teamwork. Our vibrant work culture fosters personal growth and development, offering competitive pay, generous discounts, and a range of health and wellbeing benefits. Join us in a role where you can inspire your team and make a real difference in delivering outstanding customer service, all while enjoying a supportive environment that celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead: Inspire Teams & Deliver Great Customer Service in Coatbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your passion.
✨Tip Number 3
Be ready to showcase your leadership abilities! As a Shift Lead, you'll need to inspire your team. Think of times when you've motivated others or handled challenges effectively. This will show that you can lead by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Shift Lead: Inspire Teams & Deliver Great Customer Service in Coatbridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering great customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're a perfect fit for our team!
Highlight Your Leadership Skills:As a Shift Lead, you'll be inspiring and motivating your team. Make sure to mention any previous supervisory experience you have and how you've successfully led a team. We want to know how you can bring out the best in others!
Be Yourself:At Greggs, we value authenticity and inclusivity. Don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our welcoming culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our amazing team!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so think about how you can demonstrate that you align with these values during your conversation.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you can bring that same energy to Greggs.
✨Customer Service is Key
Greggs is all about delivering exceptional customer service. Think of specific instances where you've gone above and beyond for customers. Highlighting these experiences will show that you understand the importance of customer satisfaction in this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how they celebrate successes within the team. It’s a great way to engage and leave a lasting impression.
