At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain shop standards.
- Company: Join the fun and inclusive culture at Greggs, where everyone is welcome.
- Benefits: Competitive pay, 50% discount, free drinks, paid breaks, and profit sharing.
- Other info: Flexible shifts and excellent career growth opportunities await you.
- Why this job: Make a real impact by inspiring your team and serving customers with a smile.
- Qualifications: Previous supervisory experience in a customer-focused environment is preferred.
The predicted salary is between 28650 - 28650 £ per year.
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Leader: Drive Great Customer Experience in Bromley employer: Greggs plc
At Greggs, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Shift Leader in Bromley, you'll enjoy competitive pay, generous colleague discounts, and opportunities for personal growth, all while being part of a supportive team that prioritises exceptional customer experiences. With benefits like paid breaks, a health and wellbeing app, and a share in our profits, working at Greggs means being part of a company that truly cares about its employees and their future.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Drive Great Customer Experience in Bromley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Greggs' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership skills! Even if you’re not the manager, talk about times when you’ve motivated or supported your team. Highlighting your ability to inspire others will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greggs team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader: Drive Great Customer Experience in Bromley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can inspire and motivate a team to create brilliant experiences for our customers.
Highlight Your Leadership Skills:Make sure to mention any previous supervisory experience you have. We’re looking for natural leaders who can engage and support their team, so share examples of how you've done this in the past.
Be Yourself:At Greggs, we value inclusivity and authenticity. Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our fun and supportive culture.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role!
How to prepare for a job interview at Greggs plc
✨Know the Company Culture
Before your interview, take some time to understand Greggs' culture and values. They pride themselves on inclusivity and a fun work environment, so think about how you can demonstrate that you align with these values during your conversation.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you can bring that same energy to Greggs.
✨Customer Service is Key
Greggs is all about delivering exceptional customer experiences. Think of specific instances where you've gone above and beyond for customers. Highlighting your commitment to customer satisfaction will show that you're the right fit for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
