At a Glance
- Tasks: Assist customers with service bookings and parts support while ensuring a top-notch experience.
- Company: Join a family-run dealership in Northern Ireland with a strong reputation for quality.
- Benefits: Competitive salary, bonus structure, and manufacturer training opportunities.
- Other info: Enjoy long-term career progression in a supportive work environment.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Experience in motor trade roles and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 € per year.
We are a well-established, family-run dealership in Northern Ireland. Due to continued growth within our Aftersales Department, we are seeking a motivated and customer-focused Parts & Service Advisor to join our team. This is a front-facing role combining service advisory responsibilities with parts support, offering variety and an opportunity to play a key part in delivering an exceptional customer experience.
The Role
Reporting directly to the Service Manager, you will act as a key link between our customers and the workshop team, ensuring vehicles are booked, repaired, and returned efficiently while also supporting parts enquiries and supply. You will deliver professional, friendly, and knowledgeable service that reflects our dealership's reputation for quality and care.
Key Responsibilities
- Welcome customers and manage service bookings (in person and by phone)
- Prepare job cards and liaise closely with the Service Manager and technicians
- Provide accurate estimates and explain repair work clearly to customers
- Order, source, and supply parts for workshop and retail customers
- Ensure warranty procedures are followed in line with MG and Maxus standards
- Upsell additional work and promote service plans where appropriate
- Monitor work progress and keep customers informed throughout
- Process invoices and take payments accurately
- Maintain accurate records using the dealership DMS system
- Support the Parts Department with stock control and supplier coordination
Skills & Experience Required
- Previous experience in a motor trade Service Advisor or Parts Advisor role preferred
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Confident using dealer management systems and Microsoft Office
- Commercially aware with the ability to identify sales opportunities
- Ability to work in a fast-paced dealership environment
- Team player
- Full UK driving licence
What We Offer
- Competitive salary (negotiable depending on experience)
- Bonus/commission structure
- Manufacturer training and development with MG & Maxus
- Opportunity to join a respected, growing family-run dealership
- Supportive and professional working environment
- Long-term career progression
If you are passionate about delivering outstanding customer service and want to be part of a growing MG & Maxus franchise, we would love to hear from you. Greg Mitchell Motors is an Equal Opportunities Employer.
Benefits: Performance Bonus
MG & Maxus Parts & Service Advisor TLNT1_NI in Strabane employer: Greg Mitchell Motors
At Greg Mitchell Motors, we pride ourselves on being a family-run dealership that values its employees and fosters a supportive work culture. As a Parts & Service Advisor, you will benefit from competitive salaries, performance bonuses, and manufacturer training with MG & Maxus, all while enjoying long-term career progression in a friendly and professional environment. Join us in delivering exceptional customer service and be part of our continued growth in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land MG & Maxus Parts & Service Advisor TLNT1_NI in Strabane
✨Tip Number 1
Get to know the dealership inside out! Research Greg Mitchell Motors, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with the team.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance to speak with the Service Manager or team, show your interest by asking about their processes, challenges, and what they value most in a Parts & Service Advisor. It shows you’re keen and engaged!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to stand out right from the start. So, don’t hesitate – hit that apply button!
We think you need these skills to ace MG & Maxus Parts & Service Advisor TLNT1_NI in Strabane
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering an exceptional experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, especially when it comes to service advisory responsibilities.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Greg Mitchell Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of MG and Maxus vehicles, as well as the parts and service processes. Familiarise yourself with common repairs and customer queries so you can confidently answer questions during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share examples of how you've handled customer interactions in the past. Highlight any situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks in a fast-paced environment. You might want to mention specific tools or methods you use to stay organised, especially when it comes to managing service bookings and parts supply.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the dealership and the role. Inquire about the team dynamics, training opportunities, or how they measure success in the Parts & Service Advisor position.
