At a Glance
- Tasks: Join our team as a Parts & Service Advisor, delivering exceptional customer service and support.
- Company: A family-run dealership in Northern Ireland with a strong reputation for quality.
- Benefits: Competitive salary, bonus structure, manufacturer training, and long-term career progression.
- Other info: Supportive environment with opportunities for professional development.
- Why this job: Be part of a growing franchise and make a real impact on customer experiences.
- Qualifications: Experience in motor trade preferred, with strong communication and organisational skills.
The predicted salary is between 25000 - 35000 € per year.
We are a well-established, family-run dealership in Northern Ireland. Due to continued growth within our Aftersales Department, we are seeking a motivated and customer-focused Parts & Service Advisor to join our team. This is a front-facing role combining service advisory responsibilities with parts support, offering variety and an opportunity to play a key part in delivering an exceptional customer experience.
The Role
Reporting directly to the Service Manager, you will act as a key link between our customers and the workshop team, ensuring vehicles are booked, repaired, and returned efficiently while also supporting parts enquiries and supply. You will deliver professional, friendly, and knowledgeable service that reflects our dealership's reputation for quality and care.
Key Responsibilities
- Welcome customers and manage service bookings (in person and by phone)
- Prepare job cards and liaise closely with the Service Manager and technicians
- Provide accurate estimates and explain repair work clearly to customers
- Order, source, and supply parts for workshop and retail customers
- Ensure warranty procedures are followed in line with MG and Maxus standards
- Upsell additional work and promote service plans where appropriate
- Monitor work progress and keep customers informed throughout
- Process invoices and take payments accurately
- Maintain accurate records using the dealership DMS system
- Support the Parts Department with stock control and supplier coordination
Skills & Experience Required
- Previous experience in a motor trade Service Advisor or Parts Advisor role preferred
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Confident using dealer management systems and Microsoft Office
- Commercially aware with the ability to identify sales opportunities
- Ability to work in a fast-paced dealership environment
- Team player
- Full UK driving licence
What We Offer
- Competitive salary (negotiable depending on experience)
- Bonus/commission structure
- Manufacturer training and development with MG & Maxus
- Opportunity to join a respected, growing family-run dealership
- Supportive and professional working environment
- Long-term career progression
If you are passionate about delivering outstanding customer service and want to be part of a growing MG & Maxus franchise, we would love to hear from you. Greg Mitchell Motors is an Equal Opportunities Employer.
Benefits: Performance Bonus
MG & Maxus Parts & Service Advisor JBLE1_NI in Strabane employer: Greg Mitchell Motors
At Greg Mitchell Motors, we pride ourselves on being a family-run dealership that values its employees and fosters a supportive work culture. As a Parts & Service Advisor, you will benefit from competitive salaries, performance bonuses, and ongoing manufacturer training with MG & Maxus, all while enjoying long-term career progression in a friendly and professional environment. Join us in delivering exceptional customer service and be part of our continued growth in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land MG & Maxus Parts & Service Advisor JBLE1_NI in Strabane
✨Tip Number 1
Get to know the dealership inside out! Research Greg Mitchell Motors and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts & Service Advisor, you'll be the face of the dealership. Role-play common customer scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the dealership and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Greg Mitchell Motors and ready to contribute to their success.
We think you need these skills to ace MG & Maxus Parts & Service Advisor JBLE1_NI in Strabane
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering that exceptional experience.
Be Organised and Detail-Oriented:Since you'll be managing service bookings and liaising with the workshop team, it's crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in previous roles.
Familiarise Yourself with the Role:Take a good look at the job description and tailor your application to reflect the key responsibilities. We love it when candidates show they understand what the role entails and how they can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Greg Mitchell Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of MG and Maxus vehicles, as well as the parts and service processes. Familiarise yourself with common repairs and customer queries so you can confidently answer questions during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share examples of how you've handled customer interactions in the past. Highlight any situations where you went above and beyond to meet a customer's needs.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage service bookings and keep track of parts orders. Mention any tools or systems you've used to maintain accuracy and efficiency in your previous roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
