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For Companies At a Glance
- Tasks: Welcome customers, manage service bookings, and support parts enquiries in a dynamic dealership.
- Company: Join a respected, family-run dealership in Northern Ireland with a strong reputation.
- Benefits: Competitive salary, bonus structure, manufacturer training, and long-term career progression.
- Other info: Supportive environment with opportunities for professional development.
- Why this job: Be part of a growing team and deliver exceptional customer service every day.
- Qualifications: Experience in motor trade roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are a well-established, family-run dealership in Northern Ireland. Due to continued growth within our Aftersales Department, we are seeking a motivated and customer-focused Parts & Service Advisor to join our team. This is a front-facing role combining service advisory responsibilities with parts support, offering variety and an opportunity to play a key part in delivering an exceptional customer experience.
The Role
Reporting directly to the Service Manager, you will act as a key link between our customers and the workshop team, ensuring vehicles are booked, repaired, and returned efficiently while also supporting parts enquiries and supply. You will deliver professional, friendly, and knowledgeable service that reflects our dealership's reputation for quality and care.
Key Responsibilities
- Welcome customers and manage service bookings (in person and by phone)
- Prepare job cards and liaise closely with the Service Manager and technicians
- Provide accurate estimates and explain repair work clearly to customers
- Order, source, and supply parts for workshop and retail customers
- Ensure warranty procedures are followed in line with MG and Maxus standards
- Upsell additional work and promote service plans where appropriate
- Monitor work progress and keep customers informed throughout
- Process invoices and take payments accurately
- Maintain accurate records using the dealership DMS system
- Support the Parts Department with stock control and supplier coordination
Skills & Experience Required
- Previous experience in a motor trade Service Advisor or Parts Advisor role preferred
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Confident using dealer management systems and Microsoft Office
- Commercially aware with the ability to identify sales opportunities
- Ability to work in a fast-paced dealership environment
- Team player
- Full UK driving licence
What We Offer
- Competitive salary (negotiable depending on experience)
- Bonus/commission structure
- Manufacturer training and development with MG & Maxus
- Opportunity to join a respected, growing family-run dealership
- Supportive and professional working environment
- Long-term career progression
If you are passionate about delivering outstanding customer service and want to be part of a growing MG & Maxus franchise, we would love to hear from you. Greg Mitchell Motors is an Equal Opportunities Employer.
Benefits: Performance Bonus
MG & Maxus Parts & Service Advisor TLNT1_NI employer: Greg Mitchell Motors
Contact Detail:
Greg Mitchell Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MG & Maxus Parts & Service Advisor TLNT1_NI
✨Tip Number 1
Get to know the dealership inside out! Research Greg Mitchell Motors and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family-run dealership and are keen to be part of our growth story.
We think you need these skills to ace MG & Maxus Parts & Service Advisor TLNT1_NI
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers, as this role is all about delivering an exceptional experience.
Be Organised and Detail-Oriented: Since the role involves managing service bookings and preparing job cards, it's crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in past roles, especially in fast-paced environments.
Familiarise Yourself with the Role: Take a good look at the job description and tailor your application to reflect the key responsibilities and skills mentioned. We love it when candidates show they understand what the role entails and how they can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our family-run dealership!
How to prepare for a job interview at Greg Mitchell Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of MG and Maxus vehicles, as well as the parts and service processes. Familiarise yourself with common repairs and customer queries so you can confidently answer questions during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be ready to share examples of how you've handled customer interactions in the past. Highlight any situations where you went above and beyond to meet a customer's needs.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage service bookings and keep track of parts orders. Mention any tools or systems you've used to maintain accuracy and efficiency in your previous roles.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the dealership's culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.