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For Companies At a Glance
- Tasks: Welcome customers, manage service bookings, and support parts enquiries in a dynamic dealership.
- Company: Join a respected, family-run dealership in Northern Ireland with a strong reputation.
- Benefits: Competitive salary, bonus structure, and manufacturer training for career growth.
- Other info: Enjoy a supportive environment with long-term career progression opportunities.
- Why this job: Be part of a growing team delivering exceptional customer service and vehicle care.
- Qualifications: Experience in motor trade roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are a well-established, family-run dealership in Northern Ireland. Due to continued growth within our Aftersales Department, we are seeking a motivated and customer-focused Parts & Service Advisor to join our team. This is a front-facing role combining service advisory responsibilities with parts support, offering variety and an opportunity to play a key part in delivering an exceptional customer experience.
The Role
Reporting directly to the Service Manager, you will act as a key link between our customers and the workshop team, ensuring vehicles are booked, repaired, and returned efficiently while also supporting parts enquiries and supply. You will deliver professional, friendly, and knowledgeable service that reflects our dealership's reputation for quality and care.
Key Responsibilities
- Welcome customers and manage service bookings (in person and by phone)
- Prepare job cards and liaise closely with the Service Manager and technicians
- Provide accurate estimates and explain repair work clearly to customers
- Order, source, and supply parts for workshop and retail customers
- Ensure warranty procedures are followed in line with MG and Maxus standards
- Upsell additional work and promote service plans where appropriate
- Monitor work progress and keep customers informed throughout
- Process invoices and take payments accurately
- Maintain accurate records using the dealership DMS system
- Support the Parts Department with stock control and supplier coordination
Skills & Experience Required
- Previous experience in a motor trade Service Advisor or Parts Advisor role preferred
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Confident using dealer management systems and Microsoft Office
- Commercially aware with the ability to identify sales opportunities
- Ability to work in a fast-paced dealership environment
- Team player
- Full UK driving licence
What We Offer
- Competitive salary (negotiable depending on experience)
- Bonus/commission structure
- Manufacturer training and development with MG & Maxus
- Opportunity to join a respected, growing family-run dealership
- Supportive and professional working environment
- Long-term career progression
If you are passionate about delivering outstanding customer service and want to be part of a growing MG & Maxus franchise, we would love to hear from you. Greg Mitchell Motors is an Equal Opportunities Employer.
Benefits: Performance Bonus
MG & Maxus Parts & Service Advisor employer: Greg Mitchell Motors
Contact Detail:
Greg Mitchell Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MG & Maxus Parts & Service Advisor
✨Tip Number 1
Get to know the dealership inside out! Research their values, services, and customer feedback. This way, when you walk in for an interview, you can show that you're genuinely interested and ready to contribute to their reputation for quality and care.
✨Tip Number 2
Practice your communication skills! As a Parts & Service Advisor, you'll be the face of the dealership. Role-play with a friend or family member to get comfortable explaining repair work and handling customer queries. The more confident you are, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the dealership and might even lead to a referral. We all know how valuable those can be!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Let’s make sure your passion for outstanding customer service shines through!
We think you need these skills to ace MG & Maxus Parts & Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering an exceptional experience.
Be Organised and Detail-Oriented: Since you'll be managing service bookings and liaising with the workshop team, it's crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in previous roles.
Familiarise Yourself with the Role: Take a good look at the job description and make sure you understand the key responsibilities. Tailor your application to show how your skills and experiences align with what we're looking for in a Parts & Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Greg Mitchell Motors
✨Know Your Stuff
Familiarise yourself with MG and Maxus vehicles, their parts, and common service issues. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for a front-facing role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience clearly and concisely, especially regarding service bookings and parts support, as these are crucial aspects of the job.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the dealership's approach to customer service or how they support their staff's development. This shows your enthusiasm and interest in being part of their team.