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- Tasks: Lead a dynamic team and enhance customer support systems for a growing product.
- Company: Join a small, innovative team making a big impact in the tech industry.
- Benefits: Enjoy 25 days holiday, competitive pay, and a fully remote work environment.
- Other info: Great opportunity for growth and to influence the future of our support team.
- Why this job: Shape processes and make a real difference in customer experience.
- Qualifications: Fluent written English; customer support experience preferred but not required.
The predicted salary is between 30000 - 40000 £ per year.
Fully Remote (UK hours). Our product is used by millions of people every year, yet we’re still a small, dynamic team - which means you’ll have real ownership and your work will have an immediate impact.
If you enjoy bringing order to chaos, improving systems, and creating a support experience that actually scales, then read on...
- Support is reliable and well-covered during UK working hours
- Handle customer support tickets (primarily email) with a high level of care and judgement
- Build and maintain customer-facing help content (e.g. guides, FAQs, screenshots) to reduce inbound support and improve self-serve resolution
- Keep support resources updated as the product evolves
- Monitor and respond to customer reviews, helping maintain a high-quality public customer experience
- Support hiring and onboarding of additional support team members as needed
Fluent, natural written English required.
3-5 years experience in customer support (ideally email-based) preferred.
Comfortable working remotely and as part of a small team.
25 days holiday (plus bank holidays).
Competitive compensation.
Fully remote environment.
Opportunity to help shape the processes and define the next stage of growth.
1 hour call to go over task and live support request.
Team Leader and Manager (No experience required) employer: Greeti - Group Cards
Contact Detail:
Greeti - Group Cards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader and Manager (No experience required)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. A friendly chat can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support. Think about how you would handle tricky situations and be ready to share your thought process – we love seeing problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Team Leader and Manager (No experience required)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences that align with our needs, especially around customer support and improving systems. We love seeing how you can bring order to chaos!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – remember, we’re all about improving the support experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Greeti - Group Cards
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the product and its features. Understanding how it works and the common issues users face will help you demonstrate your ability to handle customer support tickets effectively.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues or improved processes. Even if you don't have direct experience in customer support, any situation where you've brought order to chaos will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practise your responses to scenarios like dealing with an unhappy customer or creating a help guide. This will show your proactive approach and readiness to contribute.
✨Emphasise Team Collaboration
Since this role involves working closely with a small team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked with others to achieve a common goal, especially in a remote setting.