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- Tasks: Join us as a Customer Support Advisor, handling queries and managing client accounts.
- Company: Greenzone is a national waste broker focused on bespoke recycling and waste management solutions.
- Benefits: Enjoy 25 days annual leave, career development, subsidised gym memberships, and an on-site canteen.
- Why this job: Be part of a dynamic team that values innovation and supports your growth in a meaningful industry.
- Qualifications: Strong communication skills and customer-facing experience are essential; waste industry experience is a plus.
- Other info: We support local charities and promote equality, diversity, and inclusion within our team.
The predicted salary is between 28800 - 43200 £ per year.
Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.
About the us:
We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with accredited waste suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.
About the role:
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities will include but not be limited to:
- Processing service change requests and implement changes on the Company software.
- Ensuring phone usage and calls are conducted in line with Company policies and training.
- Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
- Investigating and resolving invoice queries
About you:
The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role.
You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.
- Competitive salary and benefits
- Company Pension scheme and Life Assurance scheme
- 25 days annual leave per year, plus bank holidays
- Career development and training opportunities
- Eatzone – our on-site subsidised canteen
- Subsidised gym memberships
- On-site parking
- Employee Assistance Programme
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Talented staff employed across two sites
65
Title
Of staff live within a 10 mile radius of the office
12
Title
Local charities supported along with several national causes
100
Title
Of staff are Equality, Diversity and Inclusion trained
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We are always on the look out for good, enthusiastic people to join our friendly team!
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Customer Support Advisor employer: Greenzoneuk
Contact Detail:
Greenzoneuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Greenzone's values and mission. Understanding their commitment to Corporate Social Responsibility (CSR) will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 3
Research common challenges in the waste management industry. Being knowledgeable about the sector will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing scenarios with a friend to enhance your confidence and clarity when discussing customer queries.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Greenzone's mission and values. Highlight your understanding of their bespoke recycling and waste management solutions in your application to show that you align with their ethos.
Tailor Your CV: Make sure your CV reflects your customer service experience, particularly in handling queries and managing accounts. Use specific examples that demonstrate your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your relevant experience and how it relates to the responsibilities of the Customer Support Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional writing is crucial, especially since excellent communication skills are a key requirement for this role.
How to prepare for a job interview at Greenzoneuk
✨Know the Company Inside Out
Before your interview, take some time to research Greenzone. Understand their values, services, and the waste management industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Customer Support Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through resolving queries or managing expectations.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this is crucial for the role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and forward-thinking attitude.
