At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving revenue growth.
- Company: Dynamic company specialising in bespoke recycling and waste management solutions.
- Benefits: Inclusive environment, opportunities for innovation, and a focus on equality.
- Other info: Embrace new ideas and challenge old practices to drive excellence.
- Why this job: Take ownership of account performance and make a real impact in a fast-paced service environment.
- Qualifications: Experience in account management or operations in service-led industries.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Key Account Manager to manage a portfolio of customer accounts, ensuring strong service delivery, high customer satisfaction, and growth in revenue and margin. This is a hands-on role working in a fast-moving service environment. The successful candidate will manage day-to-day customer relationships, support service delivery, carry out site visits and audits, and identify opportunities to improve service and grow existing accounts.
This role would suit someone with experience in account management, customer management or operations within industries such as waste management, facilities management, logistics, utilities or other service-led environments. We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.
We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.
Role Overview
This role owns the commercial performance of a defined portfolio of customer accounts (c.£2–3m revenue). The Key Account Manager is accountable for retaining revenue, protecting and improving margin, and driving growth within existing customers. While service delivery is a critical part of the role, this is not a coordination or support position. The successful candidate will take full ownership of account performance — balancing customer needs with commercial outcomes.
Core Responsibilities
- Commercial Ownership
- Own revenue retention and growth across assigned accounts
- Protect and improve account margin through pricing discipline and cost awareness
- Lead pricing reviews, renewals and commercial negotiations
- Identify and address margin leakage and inefficiencies
- Act as the senior point of contact for customers
- Ensure services are delivered in line with contract and expectations
- Coordinate internal teams (operations, supply chain, customer service) to deliver outcomes
- Resolve issues quickly, with a focus on long-term account stability
- Growth & Value Creation
- Identify and deliver opportunities to grow revenue within existing accounts
- Proactively improve customer outcomes (e.g. service efficiency, recycling rates, cost optimisation)
- Lead account reviews and build clear account plans
- Drive customer engagement beyond day-to-day service
- Operational & Compliance Oversight
- Conduct site visits, audits and performance reviews
Contact Details:
Greenzone Facilities Management Limited Recruitment Team
