At a Glance
- Tasks: Support customers with technical requirements and manage product specifications.
- Company: Join Greenyard, a leader in fresh and frozen produce, committed to sustainability.
- Benefits: Competitive salary, pension contributions, healthcare scheme, and generous holiday allowance.
- Other info: Opportunities for travel and career growth in a vibrant work environment.
- Why this job: Make a real impact in a dynamic team while promoting healthier futures.
- Qualifications: Strong IT skills, effective communication, and experience in food manufacturing.
The predicted salary is between 30000 - 40000 £ per year.
Greenyard is a global market leader in fresh, frozen, and prepared produce. The Company provides efficient and sustainable solutions to customers and suppliers through best-in-class products, market leading innovation and outstanding service. In doing so, it helps us enable a healthier future. We have a fantastic opportunity to join our UK Team within our Frozen Division.
As Customer Technical Assistant you will report to the Senior Customer Technical Manager, providing support to ensure we meet the technical requirements of our Retail and Food Service Customers.
Key Responsibilities will include:
- Completion of Daily Administrative Tasks
- Development and maintenance of Customer specifications utilising internal and customer portals
- Tracking of internal and external KPI's and reporting of the same to internal stakeholders
- Liaising with suppliers to gain technical information where required
- Assisting with traceability exercises
- Completion of physical product sampling
- Controlling customer specifications on internal and customers digital platforms
- Ensuring Customer Portals are up to date with all required relevant information
- Completion and reporting of customer complaint investigations with the wider Technical Team and reporting internally and externally on the same
- Attend Customer visits as required
- Support the Packaging Team to deliver on time artwork for packaging changes and new product launches
- Any other duties as required for specified key customer accounts
Person Specification:
- Excellent IT Skills (Excel, PowerPoint, Office 365)
- Effective communication skills across all levels
- Understanding of Quality Principles
- Experience of working within a Technical role in a food manufacturing environment
- Able to work within a team and also alone to complete objectives
- Proactive and Self-motivating
- Good organisational skills
- Excellent attention to detail
- Good problem-solving skills
- Able to work under pressure and meet the specific timeframes
- Must be flexible
Values:
- Reliable
- Entrepreneurial
- Creative
- Passionate
- Sharing
UK and occasionally international travel will be required to other company sites, suppliers or to industry events. The role may involve extended hours or weekend work during critical periods.
Benefits:
- Competitive Salary
- 4% Employer Pension Contribution
- 20 days holiday increasing to 26 days after one year (excluding bank holidays)
- Healthcare Cashback Scheme
- Cycle to Work Scheme
- Salary Sacrifice Electric Car Scheme
- Free on Site Parking
Customer Technical Assistant employer: Greenyard
Greenyard is an exceptional employer, offering a dynamic work environment in Kings Lynn, Norfolk, where innovation and sustainability are at the forefront of our mission. As a Category and Marketing Manager, you will benefit from a competitive salary, flexible working arrangements, and opportunities for professional growth within a supportive team culture that values creativity and collaboration. With additional perks such as a company vehicle or car allowance, generous holiday entitlement, and various health and wellness schemes, Greenyard is committed to fostering a rewarding career path for its employees.
