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- Tasks: Support hardware and software issues while helping new joiners thrive.
- Company: Leading legal services firm in Peterborough with a supportive culture.
- Benefits: Competitive salary, flexible work options after probation, and great perks.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Eagerness to learn and a customer-focused mindset.
- Other info: Office-based role with the chance to work from home later.
The predicted salary is between 28800 - 43200 £ per year.
A leading legal services firm in Peterborough is seeking an IT Service Desk Assistant to provide support related to hardware and software issues. This early-career position requires an eagerness to learn and a customer-centric approach.
The role involves:
- Monitoring tickets
- Assisting new joiners
- Ensuring efficient IT functioning across the organization
Flexibility to work from home after the probation period is available but the role is primarily office-based. Competitive salary and benefits offered.
Hybrid IT Service Desk Analyst - Entry Level in Peterborough employer: Greenwoods GRM LLP
Contact Detail:
Greenwoods GRM LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - Entry Level in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the firm you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle hardware or software issues and be ready to share your thought process. We want to see that eagerness to learn!
✨Tip Number 3
Show off your customer-centric approach! During interviews, highlight any past experiences where you’ve helped others solve problems. It’s all about demonstrating that you care about providing great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid IT Service Desk Analyst - Entry Level in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that match the job description. We want to see how your background aligns with the IT Service Desk role, so don’t be shy about showcasing your customer service skills and eagerness to learn!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and the company. Let us know why you’re excited about the opportunity to support hardware and software issues in a legal services environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's a tech issue or a customer query, we love to see how you approach problem-solving and your ability to stay calm under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Greenwoods GRM LLP
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you would troubleshoot problems, as this role is all about providing effective support.
✨Show Your Customer-Centric Attitude
Prepare examples that showcase your ability to assist others. Think about times when you've helped someone solve a problem or provided excellent service, as this will highlight your suitability for the role.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in IT support. If you can mention any experience or understanding of these tools during the interview, it will demonstrate your readiness to jump right in.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of issues you might encounter. This shows your eagerness to learn and engage with the company culture, which is key for an entry-level position.
