At a Glance
- Tasks: Support customers, deliver fitness sessions, and gain industry-recognised qualifications.
- Company: Join GLL, the UK's largest leisure provider focused on community wellbeing.
- Benefits: Earn while you learn with a competitive salary and extensive perks.
- Other info: Enjoy a vibrant work culture with team events and a stake in the business.
- Why this job: Kickstart your career in leisure with hands-on experience and growth opportunities.
- Qualifications: GCSE Maths and English at grade 4 or above required.
The predicted salary is between 40582 - 49600 £ per year.
GLL is recruiting a Leisure Team Member Apprentice at Albany Leisure Centre, Enfield. Gain industry-recognised qualifications including NPLQ, First Aid, Swimming Teacher and Gym Instructor while building a career with the UK’s largest leisure provider.
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What you’ll do:
- Customer Experience
- Understand the services and products on offer to assist with customer questions and queries
- Support different types of customers with different needs
- Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
- Support the centre to deliver swimming lessons where required (qualification dependent)
- Share knowledge with customers on the role exercise plays in health and wellbeing
- Conduct customers' gym inductions and health screening where required (qualification dependent)
- Plan and deliver exercise sessions to meet customers' health and fitness goals.
- People Experience
- Support GLL's visions and values
- Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
- Ensure all training and qualification deadlines are met in agreement with your tutor and manager
- Achieve and maintain all necessary qualifications, including ongoing CPD training
- Keep up-to-date with trends and developments in the leisure industry
You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
- National Pool Lifeguard Qualification (NPLQ)
- First Aid at Work (Level 3)
- Certificate in Teaching Swimming Level 2
- Gym Instructor
This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven, we work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme
- Health Assurance and access to Counselling services
- Access to the tax-efficient Ride to Work bicycle purchase scheme
- Free annual eye tests
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner.
This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Training Outcome: The apprentice will be able to progress onto the next level.
Skills Required:
- Communication skills
- Organisation skills
- Customer care skills
- Physical fitness
- Swimming Skills
Qualifications:
- Essential - GCSE - Maths - 4
- Essential - GCSE - English - 4
Course Information:
- Course: Leisure team member (level 2)
- Level: 2
- Route: Health and science
- Apprenticeship Level: Intermediate
- Working Arrangements: Working Week: TBC during interview stage. Expected Duration: 1 Year
- Training Provider: SCL EDUCATION & TRAINING LIMITED
Leisure Team Member Apprentice Level 2 employer: GREENWICH LEISURE LTD
GLL is an exceptional employer, offering a unique opportunity for aspiring Leisure Team Members to thrive in a supportive and community-focused environment at Wembley Leisure Centre. As a not-for-profit charitable social enterprise, we prioritise employee growth through comprehensive training programmes and qualifications, ensuring that our team members can develop their skills while contributing to the health and wellbeing of the community. With a strong emphasis on inclusivity and a commitment to providing affordable access to leisure facilities, GLL fosters a vibrant work culture where every team member can make a meaningful impact.
