Primary Care Network Pharmacy Technician in London

The post holder will be employed by Greenwich Health, the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNs) with list sizes of between 30-80,000 patients. The post holder will work for one of these PCNs, a grouping of 6 practices, and will work across the practices within this PCN.

The post holder will work as part of a multi-disciplinary team in a patient-facing role under the supervision of the Clinical Pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients. The role will contribute to successful clinical management of patients and build capacity and capability in the workforce at the right levels.

Main duties of the job:

• Adhere to organisation policies and procedures and relevant legislation including the requirements of any professional bodies.
• Maintain satisfactory personal performances and professional standards and achieve agreed objectives for their role.
• Attend mandatory training as identified by the organisation.
• Participate in a Performance Appraisal Scheme and contribute to their own development and the development of any staff they are responsible for appraising.
• Responsible to have professional indemnity suitable for the range of work undertaking.
• Responsible to have authorisation for making changes to prescribing records within the practice.

Working Relationships:

• Patients and carers where appropriate
• GPs, nurses and other practice staff including practice pharmacists
• GP prescribing leads
• CCG pharmacists and medicines management team
• Secondary Care and interface Pharmacists
• Community Nurses and other allied health professionals
• Community Pharmacists and support staff

The post holder is expected to work as a flexible member of the PCN providing support to other team members when necessary and to take an active role in the development and embedding of the PCN's culture, values and reputation as providers of high-quality services.

Health & Safety:

• Assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.
• Use personal security systems within the workplace according to practice guidelines.
• Identify the risks involved in work activities and undertake such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:

• Support the equality, diversity and rights of patients, carers and colleagues.
• Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner which is welcoming and non-judgmental.

Personal/Professional Development:

• Participate in any training programme implemented by the PCN as part of this employment.
• Participate in an annual individual performance review.
• Take responsibility for own development, learning and performance.

Quality and Governance:

• Strive to maintain quality within the PCN.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions.
• Work effectively with individuals in other agencies.
• Effectively manage own time, workload and resources.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.

Key Responsibilities:

• Provide technical and administrative support to the Clinical Pharmacists and Clinicians.
• Support the primary care teams with queries around medication from patients.
• Demonstrate the drive, enthusiasm and flexibility to respond to the developing needs of the role.
• Work independently and manage own workload under the direction of the clinical pharmacist.
• Use excellent communication skills to liaise with patients and primary care staff.

Duties and Responsibilities:

• Work with the PCN Clinical Pharmacist in accordance with agreed prescribing standard operating procedures.
• Support specific work on prescribing initiatives under the supervision of the Clinical Pharmacist.
• Promote cost-effective, safe, evidence-based prescribing.
• Participate in and be responsible for monitoring progress against key performance targets.
• Process repeat medication requests and provide medication review services to patients.
• Update and maintain accurate patient medication records.
• Provide advice and guidance to patients regarding medication optimisation.
• Conduct medication reconciliation following discharge from hospital.

Person Specification:

Qualifications:

• Registered with GPhC
• BTEC/NVQ level 3 or equivalent in pharmacy services

Experience:

• Evidence of Continuing Professional Development.
• Demonstrable and significant post qualification experience as a technician in primary care, hospital or community pharmacy.

Knowledge and skills:

• An appreciation of the nature of GPs and general practices.
• Broad knowledge of clinical governance.
• Excellent communication skills (written and oral).
• Strong IT skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.