Primary Care Network Pharmacy Technician

The post holder will be employed by Greenwich Health, the GP Federation in Greenwich. Greenwich has 6 primary care networks (PCNs) with list sizes of between 30-80,000 patients. The post holder will work for Riverview PCN, a grouping of 5 practices and will work across the practices within this PCN. The post holder will work as part of a multi-disciplinary team in a patient-facing role under the supervision of the Clinical Pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients. The role will contribute to successful clinical management of patients and build capacity and capability in the workforce at the right levels.

Greenwich Health is the GP Federation for the Greenwich Borough and has a not-for-profit ethos. This means we reinvest all of our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population.

Job Details

• Date posted: 02 February 2026
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £27,646 to £33,982 a year
• Contract: Permanent
• Working pattern: Full-time
• Location: 25 John Wilson Street, London, SE18 6PZ
• Hours of work: 40 hours
• Reference number: U0055-26-0016

Key Responsibilities

• Provide technical and administrative support to the Clinical Pharmacists and Clinicians.
• Support the primary care teams with queries around medication from patients; including face to face and telephone support to patients, primary and community staff.
• Demonstrate the drive, enthusiasm and flexibility to respond to the developing needs of the role and the needs and priorities of individuals requiring support.
• Under the direction of the clinical pharmacist, work independently and manage own workload.
• Use excellent communication skills to liaise with patients, primary care staff, community pharmacists and other partners.

Direct Patient Services

• Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines, syncing patient medications, e-RD, arranging compliance aids etc.
• Issuing prescriptions in line with agreed clinical protocols and within your competency and directing queries to appropriate clinician.
• Dealing with medication queries from patients as well as queries from clinicians in line with agreed protocols.
• Provide medication review services to patients via clinics in practices, domiciliary visits and in residential and nursing homes and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.
• Update and maintain accurate patient medication records on the practice clinical computer system, including patient contact, advice given and action taken.
• Provide advice and guidance to patients regarding medication optimisation and lifestyle e.g. inhaler techniques.
• Support the safe and effective repeat prescribing of high-risk medicines ensuring that regular monitoring as per local/shared care guidance is taking place.
• Conduct medication reconciliation following discharge from hospital, clinic visits and other transfers of care (e.g. new patients, care home residents), to ensure that medication changes are safely implemented in a timely fashion with the support of the pharmacist.
• Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.
• Use highly developed knowledge and skills to provide high standards of patient centred care.

Improving Outcomes

• Assist the Clinical Pharmacist with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives.
• Support the development and review of medicines audits.
• Support the achievement of the practices prescribing targets, e.g. QOF, IIF.

Engagement With Partner Organisations

• Liaise with secondary, community and primary care colleagues to ensure correct medicines are continued following the transfer of care.
• Liaise with the wider health care team including primary care staff, community nurses and care home staff with medication queries.
• Link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency.
• Attend relevant meetings in relation to prescribing or medicines-related initiatives.

Eligibility and Other Information

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• Applicants must have current UK professional registration.