Project Coordinator

Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance and a range of sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approx. EUR 36m in 2023. Under new ownership by the private equity company, Mutares, the Group is targeting significant organic and inorganic growth with an ambition to achieve 100m revenue. Greenview operates from three different offices across Belfast, Northern Ireland, and London, UK, which enable direct access to a strong customer base, including several companies in the commercial and residential public and private sector. Thanks to the groups comprehensive industry knowledge and broad range of services, Greenview has a strong relationship with government-backed, blue-chip customers as well as major private contractors. The Project Coordinator is an integral part of the team. This role requires an individual to be able to multitask and prioritise work load due to the nature of this busy role. This role will be based in our Mallusk office. Summary of Duties: To receive incoming calls and record/manage these efficiently to the required job standard. Providing support to clients by telephone and email Logging and assigning response maintenance calls promptly and efficiently Processing operatives paperwork and closing calls to submit for payment Responding within agreed time frames, service levels and contract terms to ensure that work orders are met Targeted KPIs in relation to contract requirements Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning) Routine administrative tasks Liaise and communicate with key stakeholders and clients Early escalation of any issues or concerns to line manager/ client To undertake additional duties in line with management requests as required To understand and comply with policies and procedures Support with applications and certificates from various authorities/clients To carry out work in a safe and diligent manner Adhere to the Data Protection Act Scheduling out daily runs for multiple operatives Organising the materials for operatives, dealing with suppliers and sub-contractors. Remain professional and adhere to confidentiality at all times Calculate engineer performance and bonuses Work under tight deadlines and manage multiple priorities simultaneously. Provide regular updates internally and externally. Person specification: 1 years experience in an office environment 5 GCSEs to include English and Maths 1 years office experience Fluent Microsoft Office Experience Proactive and can work independently with limited supervision Strong customer focus and professional at all times Demonstrate high levels of organisational skills and be detail orientated when completing tasks. Excellent communication skills Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers. Adaptable with a flexible and positive attitude Ability to mulitask large volume of calls Trustworthy and approachable Lead by example Can do attitude Ability to work under pressure while assessing and prioritising what tasks need done urgently and identifying potential risks. Additional Information: Greenview Gas is an equal opportunities employer committed to opportunity for all and offers competitive salaries, reflective of experience. As an SME, the successful candidate will be provided opportunities to expand their skills and experience across a broad spectrum in a secure and thriving environment. Skills: Admin Administrator 1 years office experience