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- Tasks: Create efficient schedules for lawn treatments and ensure top-notch customer service.
- Company: Join GreenThumb, Europe's largest Lawn Care company with a vibrant team culture.
- Benefits: Enjoy 22 days annual leave, medical cash plan, and employee discounts.
- Why this job: Be part of a growing business and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
- Other info: Flexible shifts, career development opportunities, and a supportive team environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us.
Location: St Asaph, Denbighshire
Hours: Full time - 37.5hrs per week; varying flexible shift pattern including Saturdays. Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What we can offer you:
- 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
- Well-appointed office environment with free onsite parking
- Medical cash plan
- Employee discount scheme (discounts on major retail and leisure brands)
- Free lawn treatments
- Occupational sick pay, maternity pay, paternity pay schemes
- Job-specific training and continuous development opportunities
- Long-service recognition
- Christmas shutdown
About the role:
The role of the Scheduler is to create a working schedule to ensure delivery of GreenThumb Lawn treatments to our customers. To exceed expectations and to deliver high quality, efficient service for both our customers and our Lawn Operatives.
Main duties:
- Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative.
- Create efficient crew runs utilising the Field Service platform.
- Adopt scheduling best practice in line with business requirements.
- Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory.
- Organise Workflow and highlight any potential challenges in your territory.
- Review Daily figures to meet revenue targets.
- Liaise with Branch Managers and Lawn Operatives to assist with any updates or changes to schedules.
- Ensure all new customers receive first treatment in line with SLA or customer specified requests.
- Ensure any reschedule request are actioned in an appropriate time frame.
- Support the wider team with any scheduling queries.
- Review scheduling reports regularly to assess action required and schedule within allocated time frame.
- Work collaboratively to make suggestions for platform enhancements.
- Action in day sickness and reschedule in line with customer satisfaction.
- Action any Tasks or cases assigned to you in a reasonable timeframe.
- Action any scheduling-based emails assigned to you.
- Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
- Act with integrity at all times, championing excellent customer service.
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Skills and Experience:
- Superb verbal and written communication skills.
- Ability to work individually and as part of a team.
- A 'customer first' attitude and approach to working.
- A flexible and proactive approach to work.
- Computer literacy including the use of Microsoft Office suite.
- Proven experience in providing high quality Customer Service.
- Working in a target driven environment.
- Salesforce platform experience would be an advantage.
- Must be eligible to work in UK.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking “apply” below - we want to hear from you!
Scheduler in Rhyl employer: GreenThumb
Contact Detail:
GreenThumb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Rhyl
✨Tip Number 1
Get to know the company! Research GreenThumb and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about examples from your past experiences that showcase your skills and how they align with the Scheduler role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Scheduler in Rhyl
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your scheduling experience and customer service skills, as these are key for us at GreenThumb. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since superb verbal and written communication is a must, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Demonstrate Your Customer First Attitude: In your application, share examples of how you've put customers first in previous roles. We’re all about excellent customer service at GreenThumb, so show us how you’ve gone above and beyond to meet customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at GreenThumb
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler inside out. Familiarise yourself with scheduling best practices and how they apply to the lawn care industry. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Show Off Your Communication Skills
Since superb verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in customer service settings. This will help demonstrate your 'customer first' attitude.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face as a Scheduler and how you would tackle them. For instance, how would you handle a last-minute reschedule request? Having a few scenarios prepared will help you shine during the interview.
✨Emphasise Teamwork
This role requires a collaborative approach, so be ready to discuss your experience working in teams. Share specific examples where you’ve worked with others to achieve a common goal, especially in a target-driven environment. Highlighting your #Oneteam attitude will resonate well with the interviewers.