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- Tasks: Engage with customers, provide advice, and ensure excellent service.
- Company: Join GreenThumb, Europe's largest Lawn Care company with a vibrant culture.
- Benefits: Enjoy 22 days annual leave, medical cash plan, and employee discounts.
- Why this job: Make a difference in customer experiences while learning about lawn care.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours, career growth, and a supportive team environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us.
Location: St Asaph, Denbighshire
Hours: Full time - 37.5hrs per week; varying flexible shift pattern including Saturdays. Also open to part time for possible job shares.
Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What we can offer you:
- 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
- Well-appointed office environment with free onsite parking
- Medical cash plan
- Employee discount scheme (discounts on major retail and leisure brands)
- Free lawn treatments
- Occupational sick pay, maternity pay, paternity pay schemes
- Job-specific training and continuous development opportunities
- Long-service recognition
- Christmas shutdown
About the role:
You will be trained to interact with our nationwide customers, providing advice and guidance on treatments through excellent customer service practices. You will interact with our customers in all aspects, including rescheduling treatments and recommending appropriate solutions to achieve a wonderful lawn. You will also regularly communicate with our network of Lawn Operatives.
Main duties:
- Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.
- Provide advice and guidance on all GreenThumb treatments.
- Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate.
- Onboard new customers according to process and arrange first treatment within agreed SLA.
- Reschedule treatments for customers.
- Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy.
- Aim to recover any customer expressing dissatisfaction.
- Ensure accurate records are kept and maintained.
- Work collaboratively as a team to ensure all KPI's are met.
- Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours.
- Communicate and liaise effectively with all departments to ensure a customer centric approach.
- Continue to learn about lawncare and GreenThumb's products and undertake any training that enhances the skills of the role.
- Encourage customers to utilise our automated service for card payments and promote payments via online banking to assist with adhering to debt KPIs and minimise manual payment processing.
- Reschedule treatments for customers and ensure all exceptions are passed to Schedulers/Dispatchers within agreed timeframes.
- Update Lawn Operatives immediately if customers reschedule or cancel within 24 hours of a pending treatment.
- Comply with GDPR policies and procedures.
Skills and Experience:
- Superb verbal and written communication skills.
- Ability to work individually and as part of a team.
- A flexible and proactive approach to work.
- Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory).
- Proven experience in providing high quality Customer Service.
- Handling and resolving customer complaints.
- Customer Retention.
- Working in a target driven environment.
- Contact Centre experience would be an advantage.
Must be eligible to work in UK.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking “apply” below - we want to hear from you!
You may have experience of the following: Contact centre, call centre, customer services, customer experience, sales, call handler, customer assistant.
Customer Service Advisor in Rhyl employer: GreenThumb
Contact Detail:
GreenThumb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Rhyl
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GreenThumb. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve had to deal with difficult customers or upsell products. Be ready to share these experiences during your interview to demonstrate your ability to handle real-life situations.
✨Tip Number 3
Dress the part! Even if the company has a casual vibe, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Rhyl
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and problem-solving.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your skills and experiences without wading through too much text!
Apply Through Our Website: Remember to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at GreenThumb
✨Know Your Stuff
Before the interview, make sure you brush up on GreenThumb's services and products. Understanding lawn care treatments and how they benefit customers will show your genuine interest in the role and help you answer questions confidently.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key! Practise answering common interview questions out loud, focusing on clarity and empathy. You might even want to role-play with a friend to get comfortable with handling customer scenarios.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully resolved customer complaints or challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle difficult situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.