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- Tasks: Create efficient schedules for lawn treatments and ensure top-notch service delivery.
- Company: Join GreenThumb, Europe's largest Lawn Care company with a vibrant team culture.
- Benefits: Enjoy 22 days annual leave, medical cash plan, and employee discounts.
- Why this job: Be part of a growing business and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
- Other info: Flexible working hours and opportunities for continuous development await you.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us.
Location: St Asaph, Denbighshire
Hours: Full time - 37.5hrs per week; varying flexible shift pattern including Saturdays
Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What we can offer you:
- 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
- Well-appointed office environment with free onsite parking
- Medical cash plan
- Employee discount scheme (discounts on major retail and leisure brands)
- Free lawn treatments
- Occupational sick pay, maternity pay, paternity pay schemes
- Job-specific training and continuous development opportunities
- Long-service recognition
- Christmas shutdown
About the role:
The role of the Scheduler is to create a working schedule to ensure delivery of GreenThumb Lawn treatments to our customers. To exceed expectations and to deliver high quality, efficient service for both our customers and our Lawn Operatives.
Main duties:
- Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative.
- Create efficient crew runs utilising the Field Service platform.
- Adopt scheduling best practice in line with business requirements.
- Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory.
- Organise Workflow and highlight any potential challenges in your territory.
- Review Daily figures to meet revenue targets.
- Liaise with Branch Managers and Lawn Operatives to assist with any updates or changes to schedules.
- Ensure all new customers receive first treatment in line with SLA or customer specified requests.
- Ensure any reschedule request are actioned in an appropriate time frame.
- Support the wider team with any scheduling queries.
- Review scheduling reports regularly to assess action required and schedule within allocated time frame.
- Work collaboratively to make suggestions for platform enhancements.
- Action in day sickness and reschedule in line with customer satisfaction.
- Action any Tasks or cases assigned to you in a reasonable timeframe.
- Action any scheduling-based emails assigned to you.
- Work Collaboratively with a Oneteam attitude to ensure all regional KPIs are met.
- Act with integrity at all times, championing excellent customer service.
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Skills and Experience:
- Superb verbal and written communication skills.
- Ability to work individually and as part of a team.
- A 'customer first' attitude and approach to working.
- A flexible and proactive approach to work.
- Computer literacy including the use of Microsoft Office suite.
- Proven experience in providing high quality Customer Service.
- Working in a target driven environment.
- Salesforce platform experience would be an advantage.
- Must be eligible to work in UK.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking “apply” below - we want to hear from you!
You may have experience of the following: Contact centre, call centre, customer services, customer experience, sales, call handler, customer assistant.
Locations
Scheduler in Rhyl, Wales employer: GreenThumb
Contact Detail:
GreenThumb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Rhyl, Wales
✨Tip Number 1
Get to know the company! Research GreenThumb and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Scheduler role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how your past experiences align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GreenThumb family. Let’s get you that Scheduler position!
We think you need these skills to ace Scheduler in Rhyl, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight any relevant experience, especially in scheduling or customer service, and don’t forget to mention your computer skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re a great fit for us and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since superb communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail, so let’s see it in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get to see more about our company culture. We can’t wait to hear from you, so hit that apply button!
How to prepare for a job interview at GreenThumb
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler inside out. Familiarise yourself with scheduling best practices and how they apply to the lawn care industry. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Show Off Your Communication Skills
Since superb verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with teams or customers in the past. This will help demonstrate your 'customer first' attitude.
✨Be Ready to Problem Solve
Think of scenarios where you had to overcome scheduling challenges or meet tight deadlines. Be prepared to discuss these during the interview. Showing that you can think on your feet and adapt to changes will highlight your proactive approach to work.
✨Ask Smart Questions
Prepare some insightful questions about the company culture, team dynamics, or specific challenges the scheduling team faces. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.