Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Lawn Operatives to deliver top-notch lawn care services.
- Company: Join GreenThumb, Europe's largest lawn care company with a stellar reputation.
- Benefits: Enjoy competitive pay, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while working outdoors and leading a passionate team.
- Qualifications: Strong communication skills and experience in team management are essential.
- Other info: Dynamic role with opportunities for training and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Responsible to: Regional Operations Manager
Location: Corporate Branches
Pay: Competitive
Hours of work: Full time, 40 hours per week.
About the company: GreenThumb Limited has built a brand that people admire, and has been making lawns look beautiful, lush and weed free for over 30 years. From its humble beginnings in North Wales, it has grown to become Europe's largest lawn care company, with over 220 branches nationwide and a loyal customer base of over 470,000. GreenThumb's Corporate Division has expanded significantly over the last 12 months and is now directly responsible for the management of c.75,000 customers across 36 branches and 5 geographic regions of the UK.
About the role: The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to the customers serviced by their respective branch. The BOM's core role is to manage the Lawn Operative's day to day activities and to enthuse the team with a determination to provide the best service as representatives of the brand. The primary focus of the BOM role will be on the close management of the Lawn Operatives to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and develop close relations with Head Office based support functions including Customer Services, Human Resources, Technical Services and Operations. As Lawn Operatives are ambassadors of the GreenThumb brand, the BOM holds a key role in ensuring the Lawn Operatives provide the best treatment service to our customers. With this in mind it is anticipated that the BOM should be spending at least 50% of their time overseeing the treatment of lawns by the Lawn Operatives or directly treating lawns.
Main duties:
- Manage, develop, motivate and support a team of Lawn Operatives
- Manage the day to day operations of the branch
- Ensure compliance by the Lawn Operatives with GreenThumb's Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures (seeking regular support from Head Office)
- Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
- Ensure day to day scheduling/crew runs are completed by all crewmen and targets met.
- Actively promote, coach and mentor team members on best practice including regularly attending and observing lawn treatments carried out by the Lawn Operatives
- Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
- Ensure scheduled crew runs are appropriate and are effectively communicated to the Lawn Operatives. Ensure that customer advance notifications are completed on a timely basis
- Support and line manage Lawn Operative's achievement of daily and weekly treatment values and regularly liaise with the Scheduling team
- Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
- Be an ambassador and coach others to raise awareness of the GreenThumb brand
- Ensure vehicles, equipment and machinery are clean, serviced and maintained and that routine inspections are carried out
- Ensure that the correct PPE is worn by Lawn Operatives at all times and that company uniforms are checked and replaced when the need arises.
- Ensure the Lawn Operatives demonstrate a professional image at all times
- Improve the customer service rating of the branch and customer retention through excellent service delivery
- Positively resolve customer queries, complaints and service calls
- Visit customers as required to provide sales estimates, quotes and canvassing
- Hold regular team meetings, one to one’s, reviews, appraisals and tool box talks with the Lawn Operatives
- Identify any training needs of the team and arrange or deliver appropriate training
- Collect and reconcile cheques and cash payments received from customers
- Place orders for fertiliser and other items of stock, equipment and consumables. Manage the stock held at the branch in line with NSK requirements
- Monitor and produce reports for the Regional Manager on individual and branch performance as required
- Ensure crew runs are accurately reconciled on a daily basis
- Operate within the agreed branch/hub budget
- Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence reporting any arising issues to the Regional Operations Managers and HR department on a timely basis
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
PERSON SPECIFICATION:
- Good written and communication skills
- The ability to manage and motivate employees, encouraging engagement and new ideas
- Ability to maintain and forge good working relationships with all customers and stakeholders
- Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
- Full, UK driving licence
- Eligibility to work in the UK
- PA1 and PA6
- Business/Management qualification
- NSK Trained
Branch Operations Manager in Stockport employer: GreenThumb Ltd
Contact Detail:
GreenThumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Manager in Stockport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at GreenThumb. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching GreenThumb’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for lawn care and how you can contribute to our mission of making lawns beautiful. Tailor your answers to reflect our brand ethos!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your management skills and how you can motivate a team of Lawn Operatives. Remember, we want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining the GreenThumb family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Branch Operations Manager in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Branch Operations Manager role. Highlight your experience in managing teams and improving operational efficiency, as these are key aspects of the job.
Showcase Your Communication Skills: Since good written and communication skills are essential, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Demonstrate Your Leadership Style: In your application, share examples of how you've motivated and developed teams in the past. We’re looking for someone who can inspire Lawn Operatives and drive them towards success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the GreenThumb family!
How to prepare for a job interview at GreenThumb Ltd
✨Know Your Stuff
Make sure you understand GreenThumb's services and values. Familiarise yourself with their lawn care methods and customer service standards. This will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Branch Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Highlight your ability to drive operational efficiency and improve service delivery.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like resolving customer complaints or managing team performance. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.