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- Tasks: Manage scheduling admin tasks and provide top-notch customer service via email and phone.
- Company: Join GreenThumb, a leader in lawn care with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team environment.
- Why this job: Make a real difference by helping customers achieve their perfect lawns.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a collaborative team with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The purpose in the role is to take responsibility of all the admin workload within the scheduling department. You will be involved in all aspects of interactions with our customers, primarily rescheduling treatments throughout the year via email. This role will also include covering any absence within the department to ensure branches are maintained. This will include keeping up to date with the department KPI’s. To exceed expectations and to deliver high quality, efficient service for both our customers and our lawn operatives.
Responsibilities
- Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.
- Take ownership of customer problems, solving them at first point of contact and escalating when required.
- Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method.
- Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests.
- Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process.
- Work collaboratively as a team to ensure all KPI’s are met.
- Adhere to all GreenThumb policies and procedures at all times.
- Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviors.
- Communicate and liaise effectively with all departments to ensure a customer centric approach.
- Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role.
- Share best Practice and make suggestions for platform enhancements.
- Action any Tasks or cases assigned to you in a reasonable timeframe.
- Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
- Act with integrity, championing excellent customer service.
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Shceduling Administrator employer: GreenThumb Ltd
Contact Detail:
GreenThumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shceduling Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GreenThumb. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond to solve a problem. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! The job requires collaboration with the Scheduling team, so be prepared to discuss how you work well with others. Share instances where you've successfully worked in a team to achieve a common goal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Shceduling Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduling Administrator role. Highlight your experience in customer service and any relevant admin skills that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers via email and phone, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can engage effectively.
Highlight Teamwork Experience: We love a #Oneteam attitude! Share examples of how you've worked collaboratively in previous roles. This will show us that you understand the importance of teamwork in achieving KPIs and delivering excellent service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GreenThumb Ltd
✨Know Your Stuff
Make sure you brush up on GreenThumb's treatments and services. Familiarise yourself with the seasonal changes and how they affect lawn care. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service is Key
Prepare examples of how you've handled customer interactions in the past. Think about times when you resolved issues or turned a dissatisfied customer into a happy one. This will demonstrate your ability to engage effectively and deliver excellent service.
✨Team Player Mindset
Since collaboration is crucial in this role, be ready to discuss how you work within a team. Share experiences where you contributed to achieving team goals or supported colleagues during busy periods. Highlighting your #Oneteam attitude will resonate well.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the scheduling department and its KPIs. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve processes.
