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For Companies At a Glance
- Tasks: Manage admin tasks in scheduling, reschedule treatments, and ensure customer satisfaction.
- Company: Join GreenThumb, a leader in lawn care dedicated to exceptional customer service.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: No specific experience required; just a passion for helping others and learning.
- Other info: Opportunity to develop skills in customer service and lawn care knowledge.
The predicted salary is between 24000 - 36000 £ per year.
About the role
The purpose in the role is to take responsibility of all the admin workload within the scheduling department. You will be involved in all aspects of interactions with our customers, primarily rescheduling treatments throughout the year via email.
This role will also include covering any absence within the department to ensure branches are maintained. This will include keeping up to date with the department KPI’s. To exceed expectations and to deliver high quality, efficient service for both our customers and our lawn operatives.
Essential Functions:
- Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service.
- Take ownership of customer problems, solving them at first point of contact and escalating when required.
- Provide advice and guidance on all GreenThumb treatments dependent on the time of year and weather conditions, always adhering to the GreenThumb method.
- Work closely with all members of the Scheduling team to ensure customer satisfaction regarding all reschedule requests.
- Aim to recover any customer expressing dissatisfaction using the GreenThumb recovery process.
- Work collaboratively as a team to ensure all KPI’s are met.
- Adhere to all GreenThumb policies and procedures at all times.
- Act as an ambassador for GreenThumb at all times, championing customer service excellence and exceptional behaviors.
- Communicate and liaise effectively with all departments to ensure a customer centric approach.
- Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role.
- Share best Practice and make suggestions for platform enhancements.
- Action any Tasks or cases assigned to you in a reasonable timeframe.
- Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
Act with integrity, championing excellent customer service.
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Scheduling Administrator employer: GreenThumb Ltd
Contact Detail:
GreenThumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Administrator
✨Tip Number 1
Familiarise yourself with GreenThumb's services and products. Understanding the treatments and how they vary with seasons will help you engage confidently with customers and provide accurate information.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries via email and phone. Being able to convey information clearly and empathetically will set you apart in this role.
✨Tip Number 3
Showcase your ability to work collaboratively by discussing any previous team experiences during your interview. Highlighting your teamwork skills will demonstrate that you can contribute to meeting KPIs effectively.
✨Tip Number 4
Prepare examples of how you've resolved customer issues in the past. Being able to illustrate your problem-solving skills will be crucial, especially since the role involves taking ownership of customer problems.
We think you need these skills to ace Scheduling Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Scheduling Administrator. Highlight key skills such as customer service, problem-solving, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous administrative roles or customer service experience, particularly in scheduling or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at GreenThumb Ltd
✨Show Your Customer Service Skills
Since the role involves direct interaction with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built rapport with clients.
✨Demonstrate Your Problem-Solving Abilities
The job requires taking ownership of customer problems. Think of instances where you tackled challenges effectively and be ready to share these stories during the interview.
✨Familiarise Yourself with Lawn Care Knowledge
Understanding GreenThumb's treatments and services is crucial. Do some research on lawn care basics and be prepared to discuss how you would apply this knowledge in your role.
✨Emphasise Team Collaboration
This position requires working closely with the Scheduling team. Be ready to talk about your experience in teamwork and how you contribute to achieving common goals, especially in a fast-paced environment.
