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- Tasks: Create efficient schedules for lawn treatments and ensure top-notch service delivery.
- Company: Join GreenThumb, Europe's largest Lawn Care company with a vibrant team culture.
- Benefits: Enjoy 22 days annual leave, medical cash plan, and employee discounts.
- Why this job: Be part of a growing business and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us.
Location: St Asaph, Denbighshire
Hours: Full time - 37.5hrs per week; varying flexible shift pattern including Saturdays
Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What We Can Offer You:
- 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
- Well-appointed office environment with free onsite parking
- Medical cash plan
- Employee discount scheme (discounts on major retail and leisure brands)
- Free lawn treatments
- Occupational sick pay, maternity pay, paternity pay schemes
- Job-specific training and continuous development opportunities
- Long-service recognition
- Christmas shutdown
About The Role:
The role of the Scheduler is to create a working schedule to ensure delivery of GreenThumb Lawn treatments to our customers. To exceed expectations and to deliver high quality, efficient service for both our customers and our Lawn Operatives.
Main Duties:
- Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative.
- Create efficient crew runs utilising the Field Service platform.
- Adopt scheduling best practice in line with business requirements.
- Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory.
- Organise Workflow and highlight any potential challenges in your territory.
- Review Daily figures to meet revenue targets.
- Liaise with Branch Managers and Lawn Operatives to assist with any updates or changes to schedules.
- Ensure all new customers receive first treatment in line with SLA or customer specified requests.
- Ensure any reschedule request are actioned in an appropriate time frame.
- Support the wider team with any scheduling queries.
- Review scheduling reports regularly to assess action required and schedule within allocated time frame.
- Work collaboratively to make suggestions for platform enhancements.
- Action in day sickness and reschedule in line with customer satisfaction.
- Action any Tasks or cases assigned to you in a reasonable timeframe.
- Action any scheduling-based emails assigned to you.
- Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
- Act with integrity at all times, championing excellent customer service.
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Skills And Experience:
- Superb verbal and written communication skills.
- Ability to work individually and as part of a team.
- A 'customer first' attitude and approach to working.
- A flexible and proactive approach to work.
- Computer literacy including the use of Microsoft Office suite.
- Proven experience in providing high quality Customer Service.
- Working in a target driven environment.
- Salesforce platform experience would be an advantage.
- Must be eligible to work in UK.
If you think you fit the criteria and would like to work for a forward-thinking business, why not join us by clicking “apply” below - we want to hear from you!
Scheduler employer: GreenThumb Ltd
Contact Detail:
GreenThumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Get to know the company! Research GreenThumb and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Scheduler role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about examples from your past work that demonstrate your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at GreenThumb.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your relevant experience and skills that match what we're looking for, like superb communication and a customer-first attitude.
Show Off Your Skills: Don’t be shy about showcasing your computer literacy and any experience with scheduling or customer service. If you've used platforms like Salesforce, mention it! We love seeing how you can bring value to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Scheduler position. Plus, we can’t wait to hear from you!
How to prepare for a job interview at GreenThumb Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on scheduling best practices and the tools used in the industry. Familiarise yourself with the Field Service platform and any relevant software, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since the role requires a 'customer first' attitude, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
The Scheduler role involves working collaboratively with others, so be prepared to talk about your experience in team settings. Share stories that highlight your ability to communicate effectively and work towards common goals, especially in a target-driven environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the specific challenges faced in the Scheduler role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.