At a Glance
- Tasks: Engage with customers, provide advice, and ensure excellent service.
- Company: Join GreenThumb Ltd, Europe's largest Lawn Care company.
- Benefits: 22 days annual leave, medical cash plan, employee discounts, and training opportunities.
- Other info: Flexible hours, supportive environment, and career growth potential.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13000 - 16000 £ per year.
Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us?
Location: St Asaph, Denbighshire
Hours: Part time - days and hours to be discussed.
Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.
GreenThumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.
What we can offer you:
- 22 days annual leave (rising to 26 days with service), plus all public/bank holidays; (FTE; pro rata for part time)
- Well-appointed office environment with free onsite parking
- Medical cash plan
- Employee discount scheme (discounts on major retail and leisure brands)
- Free lawn treatments
- Occupational sick pay, maternity pay, paternity pay schemes
- Job-specific training and continuous development opportunities
- Long-service recognition
- Christmas shutdown
About the Role:
- Engage with customers directly via telephone and e‑mail, building rapport and delivering excellent levels of knowledge and customer service.
- Provide advice and guidance on all GreenThumb treatments.
- Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate.
- Onboard new customers according to process and arrange first treatment within agreed SLA.
- Reschedule treatments for customers.
- Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy.
- Aim to recover any customer expressing dissatisfaction.
- Ensure accurate records are kept and maintained.
- Work collaboratively as a team to ensure all KPI’s are met.
- Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours.
- Communicate and liaise effectively with all departments to ensure a customer centric approach.
- Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role.
- Encourage customers to utilise our automated service for card payments and promote payments via online banking to assist with adhering to debt KPIs and minimise manual payment processing.
- Reschedule treatments for customers and ensure all exceptions are passed to Schedulers/Dispatchers within agreed timeframes.
- Update Lawn Operatives immediately if customers reschedule or cancel within 24 hours of a pending treatment.
- Comply with GDPR policies and procedures.
Skills and Experience:
- Superb verbal and written communication skills.
- Ability to work individually and as part of a team.
- A flexible and proactive approach to work.
- Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory).
- Proven experience in providing high quality Customer Service.
- Handling and resolving customer complaints.
- Customer Retention.
- Working in a target driven environment.
- Contact Centre experience would be an advantage.
- Must be eligible to work in UK.
If you think you fit the criteria and would like to work for a forward‑thinking business, why not join us by clicking “apply” below - we want to hear from you!
Customer Service Advisor employer: GreenThumb Ltd
At GreenThumb Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. Located in St Asaph, our well-appointed office provides a convenient environment with free onsite parking and a range of benefits including generous annual leave, medical cash plans, and job-specific training opportunities. Join us to be part of a forward-thinking team dedicated to delivering exceptional customer service while enjoying unique perks like free lawn treatments and an employee discount scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know GreenThumb! Research the company, its values, and its services. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers directly, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share examples of your customer service experience. Think of specific situations where you’ve gone above and beyond for a customer. This will help you stand out during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what GreenThumb is looking for, like your superb communication skills and customer service experience.
Show Your Passion:Let your enthusiasm for lawn care and customer service shine through in your application. We love candidates who are genuinely excited about helping customers and improving their lawns, so don’t hold back!
Be Professional Yet Approachable:While it’s important to maintain a professional tone, don’t forget to show your friendly side. GreenThumb values rapport-building, so let your personality come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GreenThumb Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on GreenThumb's services and products. Understanding lawn care treatments and how they benefit customers will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer complaints or built rapport with clients in the past.
✨Demonstrate Empathy
During the interview, be ready to discuss how you would handle dissatisfied customers. Show that you can empathise with their concerns and provide solutions. This will highlight your ability to maintain excellent customer service under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if GreenThumb is the right fit for you.
