Branch Operations Manager in Burnley

Responsible to: Regional Operations Manager

Location: Corporate Branches

Pay: Competitive

Hours of work: Full time, 40 hours per week

About the company: GreenThumb Ltd has been making lawns look beautiful, lush and weed-free for over 30 years. From its humble beginnings in North Wales, the company has grown to become Europe's largest lawn care company, with over 220 branches nationwide and a loyal customer base of over 470,000. GreenThumb’s Corporate Division has expanded significantly over the last 12 months and is now directly responsible for the management of approximately 75,000 customers across 36 branches and 5 geographic regions of the UK.

Main duties:

• Manage, develop, motivate and support a team of Lawn Operatives
• Manage the day to day operations of the branch
• Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures
• Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
• Ensure day to day scheduling/crew runs are completed by all crewmen and targets met
• Actively promote, coach and mentor team members on best practice
• Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
• Ensure scheduled crew runs are appropriate and effectively communicated to the Lawn Operatives
• Support and line manage Lawn Operative’s achievement of daily and weekly treatment values
• Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
• Be an ambassador and coach others to raise awareness of the GreenThumb brand
• Ensure vehicles, equipment and machinery are clean, serviced and maintained
• Ensure that the correct PPE is worn by Lawn Operatives at all times
• Ensure the Lawn Operatives demonstrate a professional image at all times
• Improve the customer service rating of the branch and customer retention through excellent service delivery
• Positively resolve customer queries, complaints and service calls
• Visit customers as required to provide sales estimates, quotes and canvassing
• Hold regular team meetings, one to one’s, reviews, appraisals and toolbox talks with the Lawn Operatives
• Identify any training needs of the team and arrange or deliver appropriate training
• Collect and reconcile cheques and cash payments received from customers
• Place orders for fertiliser and other items of stock, equipment and consumables
• Manage the stock held at the branch in line with NSK requirements
• Monitor and produce reports for the Regional Manager on individual and branch performance as required
• Ensure crew runs are accurately reconciled on a daily basis
• Operate within the agreed branch/hub budget
• Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence
• Carry out any other duties that may be considered relevant to the position

Person specification:

• Good written and communication skills
• The ability to manage and motivate employees, encouraging engagement and new ideas
• Ability to maintain and forge good working relationships with all customers and stakeholders
• Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
• Full, UK driving licence
• Eligibility to work in the UK
• PA1 and PA6 Business/Management qualification
• NSK Trained
• Managing a team
• Health and safety
• Coaching and mentoring
• Excellent customer service and retention
• Budgets/cash handling and processes
• Stock control
• Use of continuous improvement tools and techniques
• Lawn treatment or similar experience
• Lawn Operative Level Level 3 or above

If you think you fit the criteria and would like to work for a forward-thinking business, why not join us as our Branch Operations Manager, click “apply” below - we want to hear from you! Strictly no agencies.