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- Tasks: Lead a team of Lawn Operatives to deliver top-notch lawn care services.
- Company: Join GreenThumb, Europe's largest lawn care company with over 30 years of excellence.
- Benefits: Competitive pay, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while working outdoors.
- Qualifications: Strong leadership skills and a passion for customer service required.
- Other info: Dynamic role with potential for career advancement in a thriving company.
The predicted salary is between 36000 - 60000 £ per year.
Responsible to: Regional Operations Manager
Location: Corporate Branches
Pay: Competitive
Hours of work: Full time, 40 hours per week
About the company: GreenThumb Limited has built a brand that people admire, and has been making lawns look beautiful, lush and weed free for over 30 years. From its humble beginnings in North Wales, it has grown to become Europe's largest lawn care company, with over 220 branches nationwide and a loyal customer base of over 470,000. GreenThumb’s Corporate Division has expanded significantly over the last 12 months and is now directly responsible for the management of c.75,000 customers across 36 branches and 5 geographic regions of the UK.
About the role: The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to the customers serviced by their respective branch. The BOM’s core role is to manage the Lawn Operative’s day to day activities and to enthuse the team with a determination to provide the best service as representatives of the brand. The primary focus of the BOM role will be on the close management of the Lawn Operatives to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and develop close relations with Head Office based support functions including Customer Services, Human Resources, Technical Services and Operations. As Lawn Operatives are ambassadors of the GreenThumb brand, the BOM holds a key role in ensuring the Lawn Operatives provide the best treatment service to our customers. With this in mind it is anticipated that the BOM should be spending at least 50% of their time overseeing the treatment of lawns by the Lawn Operatives or directly treating lawns.
Main duties:
- Manage, develop, motivate and support a team of Lawn Operatives
- Manage the day to day operations of the branch
- Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures
- Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
- Ensure day to day scheduling/crew runs are completed by all crewmen and targets met
- Actively promote, coach and mentor team members on best practice
- Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
- Ensure scheduled crew runs are appropriate and effectively communicated to the Lawn Operatives
- Support and line manage Lawn Operative’s achievement of daily and weekly treatment values
- Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
- Be an ambassador and coach others to raise awareness of the GreenThumb brand
- Ensure vehicles, equipment and machinery are clean, serviced and maintained
- Ensure that the correct PPE is worn by Lawn Operatives at all times
- Ensure the Lawn Operatives demonstrate a professional image at all times
- Improve the customer service rating of the branch and customer retention through excellent service delivery
- Positively resolve customer queries, complaints and service calls
- Visit customers as required to provide sales estimates, quotes and canvassing
- Hold regular team meetings, one to one’s, reviews, appraisals and tool box talks with the Lawn Operatives
- Identify any training needs of the team and arrange or deliver appropriate training
- Collect and reconcile cheques and cash payments received from customers
- Place orders for fertiliser and other items of stock, equipment and consumables
- Manage the stock held at the branch in line with NSK requirements
- Monitor and produce reports for the Regional Manager on individual and branch performance as required
- Ensure crew runs are accurately reconciled on a daily basis
- Operate within the agreed branch/hub budget
- Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence reporting
- Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Person specification:
- Good written and communication skills
- The ability to manage and motivate employees, encouraging engagement and new ideas
- Ability to maintain and forge good working relationships with all customers and stakeholders
- Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
- Full, UK driving licence
- Eligibility to work in the UK
- PA1 and PA6 training provided
- Business/Management qualification
- NSK Trained
- Managing a team
- Health and safety
- Coaching and mentoring
- Excellent customer service and retention
- Budgets/cash handling and processes
- Stock control
- Use of continuous improvement tools and techniques
- Lawn treatment or similar experience
Branch operations manager employer: GreenThumb Ltd
Contact Detail:
GreenThumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch operations manager
✨Tip Number 1
Get to know the company inside out! Research GreenThumb Limited, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s all about making those connections that could give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Branch operations manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Operations Manager role. Highlight your experience in managing teams, customer service, and any relevant qualifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about lawn care and how you can contribute to GreenThumb’s success. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills: As a BOM, you’ll be managing a team, so make sure to highlight your leadership experience. Share examples of how you’ve motivated and developed teams in the past. We’re keen to see how you can inspire our Lawn Operatives!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at GreenThumb Ltd
✨Know Your GreenThumb Inside Out
Before the interview, dive deep into GreenThumb's history, values, and services. Understand their brand ethos and how they’ve grown over the years. This knowledge will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Branch Operations Manager, you'll be managing a team of Lawn Operatives. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching techniques and how you’ve driven operational efficiency in previous roles.
✨Demonstrate Customer-Centric Thinking
GreenThumb places a strong emphasis on customer service. Be ready to discuss how you've handled customer complaints or queries in the past. Share specific instances where you improved customer satisfaction or retention, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to managing a team, ensuring compliance with health and safety procedures, or handling stock control. Practising these scenarios will help you articulate your thought process clearly during the interview.
