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- Tasks: Support national customers with service enquiries, bookings, and account management.
- Company: Join a dynamic team in the waste management industry.
- Benefits: Gain valuable experience, receive training, and enjoy a supportive work environment.
- Other info: Full training provided; previous experience in waste management is a plus.
- Why this job: Perfect for problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Nationals Operations Coordinator is responsible for supporting national customers with service enquiries, bookings, new orders, supplier coordination and day-to-day account support. This is a busy, fast-paced role where accuracy, organisation and clear communication are essential. You will manage multiple tasks across shared mailboxes, CRM systems, customer portals and phone enquiries to provide a professional, timely and reliable service. Enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.
What You’ll Be Doing
- Proactively manage enquiries from a fast-paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s “right first time” approach
- Resolve service-related enquiries through to conclusion, ensuring a positive customer journey
- De-escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third-party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
About You
We’re looking for someone who is organised, customer-focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues. Previous experience in the waste industry would be beneficial, but it is not essential as full in-house training will be provided.
What We’re Looking For
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- The ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution-focused approach to problem solving
- The ability to stay calm and professional when handling complaints or urgent queries
- A team-focused attitude and willingness to support colleagues when needed
National Operations Coordinator employer: Greenstar
Contact Detail:
Greenstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Be ready to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved customer issues efficiently. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and ready to take on the challenge!
We think you need these skills to ace National Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the fast-paced, organised nature of the National Operations Coordinator role.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. We love seeing examples of how you've effectively communicated with customers or resolved issues in the past.
Highlight Your Problem-Solving Abilities: This position is all about tackling challenges head-on. Share specific instances where you've successfully managed customer queries or complaints, showing us your practical, solution-focused approach.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Greenstar
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a National Operations Coordinator. Familiarise yourself with managing enquiries, using CRM systems, and handling customer communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Practice Clear Communication
Effective communication is key in this position. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your ability to handle enquiries and complaints professionally.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved issues or improved processes in previous roles. Highlight your practical, solution-focused approach to problem-solving, as this aligns perfectly with what the company is looking for in a candidate.