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For Companies At a Glance
- Tasks: Lead and manage skip and RoRo operations, ensuring efficiency and compliance.
- Company: Join Panda, a leading resource recovery business with a strong team culture.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in waste management while leading a passionate team.
- Qualifications: Experience in waste management and a Transport Manager CPC are essential.
- Other info: Opportunity for growth in a dynamic and innovative company.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Service Delivery Manager to take over an established multi-site operation in the Leeds/Bradford region. This is a key leadership role within the business, responsible for maintaining strong operational performance while continuing to drive improvements in service, efficiency, and compliance. This is an excellent opportunity for an experienced transport professional to take on a high-responsibility role with full ownership of operational delivery, financial performance and team leadership across skip and RoRo services.
The Service Delivery Manager is responsible for the end-to-end management of skip and RoRo operations, ensuring services are delivered safely, efficiently and in full compliance with regulatory standards. This role holds full accountability for the operational P&L, requiring a strong commercial mindset to drive efficiencies, manage costs and improve overall profitability. The Service Delivery Manager will lead and develop a large operational team, fostering a culture of high performance, accountability and professionalism across all activities. This role also requires the individual to hold a Transport Manager CPC and be willing to be named on the company’s Operator’s License (O-License).
Key Accountabilities
- Full ownership and accountability for the operational P&L, including budgeting, cost control, and delivering efficiency improvements
- Lead daily transport operations, ensuring effective route planning, fleet utilisation, and resource allocation
- Ensure full compliance with Operator Licence requirements, transport legislation, WTD, and all regulatory standards
- Lead, manage, and develop drivers and operational staff to achieve high levels of performance, engagement, and professionalism
- Set clear expectations around standards of behaviour, safety, and service delivery, ensuring consistency across the team
- Implement structured performance management, coaching, and development to drive accountability and continuous improvement
- Deliver against key operational KPIs including service, cost, compliance, and customer satisfaction
- Work collaboratively with internal stakeholders (sales, customer service, workshop, compliance) to ensure seamless service delivery
- Take ownership of service recovery and escalations, ensuring issues are resolved effectively and professionally
- Identify opportunities to improve operational efficiency, productivity, and service quality
- Oversee fleet performance, maintenance planning, and asset utilisation to minimise downtime and maximise output
- Overall leadership of skip and RoRo transport operations
- Driver management, engagement, and performance
- Route planning, optimisation, and operational execution
- Compliance management, including audits, inspections, and incident investigations
- Financial performance, cost control, and reporting
- Fleet management and coordination with maintenance teams
- Customer service delivery and issue resolution
- KPI monitoring, reporting, and continuous improvement initiatives
- Risk management and operational resilience
Experience And Skills
- Proven experience in waste management (skip/Roro is highly desirable) - essential
- Transport Manager CPC and willingness to be named on the Operator’s License – essential
- Full UK driving license - essential
- Strong leadership experience managing operational teams in fast-paced environments
- Ability to positively shape team behaviours and performance
- Demonstrable experience in managing budgets and delivering against P&L targets
- Solid understanding of transport legislation, WTD, compliance and Health and Safety requirements
- Strong commercial awareness with a focus on cost control and profitability
- Effective communicator with the ability to influence and engage stakeholders at all levels
- Additional qualifications (e.g. IOSH, First Aid, ADR awareness) - desirable
Service Delivery Manager in Leeds employer: Greenstar
Contact Detail:
Greenstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Service Delivery Manager role.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership experience and operational achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in waste management, transport operations, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about waste management and how you can drive improvements in service and efficiency. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving operational KPIs or leading a successful team, we love to see concrete examples of how you've made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Greenstar
✨Know Your Numbers
As a Service Delivery Manager, you'll be responsible for the operational P&L. Brush up on your budgeting and cost control skills before the interview. Be ready to discuss how you've managed budgets in the past and any specific examples of how you improved profitability.
✨Showcase Your Leadership Style
This role requires strong leadership experience. Prepare to share examples of how you've led teams in fast-paced environments. Think about specific situations where you shaped team behaviours or improved performance, and be ready to explain your approach to coaching and development.
✨Understand Compliance Inside Out
Compliance is key in this role, so make sure you're familiar with transport legislation, WTD, and health and safety requirements. Be prepared to discuss how you've ensured compliance in previous roles and any challenges you've faced in maintaining regulatory standards.
✨Demonstrate Your Problem-Solving Skills
Service recovery and issue resolution are crucial aspects of the job. Think of examples where you've successfully resolved operational issues or improved service delivery. Highlight your ability to work collaboratively with different stakeholders to ensure seamless operations.