At a Glance
- Tasks: Manage complex ASB cases and enforce tenancy regulations to create safer communities.
- Company: Join GreenSquareAccord, a passionate organisation dedicated to affordable housing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with collaboration across various teams and agencies.
- Why this job: Make a real difference in people's lives while tackling community challenges.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Would you thrive in a role where you help us create safer, stronger communities?
At Green Square Accord (GSA), we re passionate about providing safe, affordable homes where people can thrive.
We re looking for an experienced Tenancy Enforcement Officer to join our Localities team, playing a vital role in protecting our communities by tackling anti-social behaviour (ASB) and serious tenancy breaches.
This is an exciting opportunity for someone who thrives on making a genuine difference.
You ll manage complex ASB cases from start to finish, balancing a compassionate, victim-focused approach with confident, evidence-based enforcement to achieve positive outcomes for our customers and neighbourhoods.
Title: Tenancy Enforcement Officer
Covering: Wolverhampton, Walsall, Telford, West Bromwich and Cannock.
What you ll be doing
As our Tenancy Enforcement Officer, you ll take ownership of complex ASB investigations and tenancy enforcement cases, ensuring every case is managed professionally, fairly and in line with legislation and best practice.
Responsibilities will include
- Managing complex ASB cases from initial report through to investigation, action planning, resolution and closure.
- Taking a proactive, early intervention approach to prevent issues from escalating.
- Gathering evidence through interviews, home visits, witness statements and detailed case records.
- Preparing legal documentation and progressing enforcement action, working closely with solicitors and representing GSA in court where appropriate.
- Supporting victims and witnesses using a trauma-informed approach while identifying safeguarding concerns.
- Working collaboratively with colleagues across Housing, Income, Repairs, Support Services and Neighbourhood teams.
- Building strong partnerships with Police, Local Authorities, community safety partners and support agencies.
- Delivering wider tenancy management responsibilities, including tenancy breaches, tenancy sustainment and customer advice.
- Providing specialist guidance on ASB and tenancy enforcement, supporting colleagues with early intervention and best practice.
About you
You ll be a resilient, organised housing professional with excellent communication skills and a passion for creating safer communities.
You can confidently manage challenging situations, build positive relationships and make sound, evidence-based decisions.
You ll also have
- Proven experience managing ASB cases within housing or community safety, including complex and high-risk cases.
- UK Driving Licence and access to a vehicle for work purposes.
- Experience progressing tenancy enforcement through formal legal processes, including preparing legal documentation and working alongside legal representatives.
- Strong knowledge of housing and tenancy law, including succession, assignments, mutual exchanges and tenancy termination.
- Excellent partnership working skills with internal teams and external agencies.
- Outstanding written communication and case recording skills.
- Ability to manage a varied caseload, prioritise effectively and meet deadlines.
Please note that this role is subject to a satisfactory references and DBS check.
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Tenancy Enforcement Officer employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Enforcement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like GreenSquareAccord, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like GreenSquareAccord and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Enforcement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for GreenSquareAccord and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at GreenSquareAccord
✨Get to Know Public Sector Values
Before your interview with GreenSquareAccord, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for GreenSquareAccord.
