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- Tasks: Manage housing services and provide top-notch support to residents and colleagues.
- Company: GreenSquareAccord is dedicated to providing affordable housing and care for independent living.
- Benefits: Enjoy flexible working, annual leave, a pension scheme, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a caring and ambitious culture.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This is an entry-level, permanent position with 14 hours per week.
The predicted salary is between 12000 - 18000 £ per year.
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Job Description
Location – Arden Grove, Tile Hill, Coventry
Position
Housing and Facilities Officer
Reference
14511
Location:
Arden Grove
Salary
12.97
Hours
14
Job Description
Job Title – Housing and Facilities Officer
Location – Arden Grove, Tile Hill, Coventry
Hourly rate – 12.97 £9445 per annum / pro rata 14 hours
Contract type – Permanent
Working hours –.9.00 – 4.30
(Please note we DO NOT offer sponsorship)
About The Role
- To provide an efficient, high quality, customer focussed service for residents and colleagues
- To manage rent accounts both current & former , including service charges and other income recovery services
- To ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standards
- Managing voids and allocations, maintaining up to date housing waiting lists
- To work in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operations
- Providing contact, advice and guidance to customers
- Management of ASB Issues under the direction of the Business Support Manager
- The promotion and marketing of our services
- Attend customer meetings when appropriate and necessary
- Comply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible
- Staff line management responsibilities, including recruitment and selection
- Assist the business support manager in the preparation of Reports / KPI`s that fall under the remit of the Business Support Services.
- Repairs management
About The Service
As a Housing and Facility Officer, you will undertake all housing and high level business management functions, including the provision of a customer focused service and the efficient management of the housing provisions at Arden Grove in Tile Hill Extra Care scheme for adults over 55 with varying health needs.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our Five Core Commitments Are
- We believe our customer is everything.
- We are one team.
- We are supportive and caring.
- We are business-minded for social purpose.
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Non-profit Organizations
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Housing and Facilities Officer employer: GreenSquareAccord
Contact Detail:
GreenSquareAccord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Facilities Officer
✨Tip Number 1
Familiarise yourself with the GSA Way and its core commitments. Understanding their values will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Research the specific needs of the residents at Arden Grove, especially those over 55 with varying health needs. Showing that you understand their unique challenges can set you apart as a candidate who genuinely cares.
✨Tip Number 3
Network with current or former employees of GreenSquareAccord. They can provide valuable insights into the role and the organisation's culture, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience in managing rent accounts and handling ASB issues. Be ready to share specific examples that highlight your problem-solving skills and customer service focus, as these are key aspects of the role.
We think you need these skills to ace Housing and Facilities Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing and Facilities Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing a high-quality, customer-focused service, make sure to emphasise any previous experience in customer service or community engagement in your CV and cover letter.
Showcase Relevant Experience: Include specific examples of your experience in managing rent accounts, handling voids, or working with local teams. Use quantifiable achievements where possible to demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also reflects your understanding of GreenSquareAccord's mission and values. Mention how you can contribute to their goal of building better lives for residents.
How to prepare for a job interview at GreenSquareAccord
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing and Facilities Officer. Be prepared to discuss how your skills and experiences align with these duties, especially in customer service and management.
✨Showcase Your Customer Focus
Since the role emphasises a customer-focused service, think of examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlighting your ability to empathise and communicate effectively will be crucial.
✨Familiarise Yourself with Regulations
Brush up on relevant housing regulations and legal requirements that pertain to rent accounts and service charges. Being knowledgeable about these aspects will demonstrate your commitment to compliance and your readiness to handle the responsibilities of the role.
✨Emphasise Teamwork and Collaboration
The job requires working closely with various teams. Prepare to discuss your experience in collaborative environments and how you contribute to team success. Mention any specific instances where you worked with others to achieve a common goal.