At a Glance
- Tasks: Provide essential admin support to keep customers at the heart of our services.
- Company: Join GreenSquareAccord, a leader in affordable housing and community support.
- Benefits: Enjoy 25 days holiday, flexible working, and health cash plans.
- Other info: Be part of a supportive team committed to social purpose and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Locality Support Officer role at GreenSquareAccord.
Contract type: Temporary/Secondment Opportunity until 1st June 2026
Working hours: Full Time (37 hours per week)
About the role
We are currently recruiting for a Locality Support Officer to join our team in Wiltshire on a temporary/secondment opportunity until 1st June 2026. The Locality Support Officer role is a key role within the Localities structure providing administrative support to ensure that customers are kept at the heart of everything we do.
Responsibilities include:
- Accurately preparing legal documents such as tenancy agreements, assignment and succession paperwork.
- Processing tenancy conversions for starter tenancies and updating and amending records in our housing management system.
- Coordinating the Mutual Exchange application process to achieve compliance with statutory requirements and deadlines.
- Providing support with tenancy functions such as decants, deceased tenant, hoarding, regeneration, tenancy audits, pet applications, tenancy satisfaction measure surveys, etc.
About you
Qualifications and experience:
- Ability to operate at a level of 5 GCSEs (including English Language and Mathematics) and verbal reasoning at a grade C+ or equivalent.
- Experience of working in a Customer Service role with the ability to communicate and work with internal and external customers and colleagues at all levels.
- Experience of working in social housing is desirable but not essential.
- Strong administration skills and ability to multitask and work in a fast‑paced environment with conflicting priorities; ability to manage multiple calendars to ensure targets are met and visits are managed.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the Southwest and the West Midlands. Everyone deserves a home, it’s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business‑minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
- 25 days annual holiday entitlement
- Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
- Two days paid volunteering leave per year
- Buying and selling of annual leave
- Opt‑in health cash plan with cover on eye test and glasses, Dental, therapy and much more!
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Locality Support Officer in Chippenham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Support Officer in Chippenham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like GreenSquareAccord, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like GreenSquareAccord and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Locality Support Officer in Chippenham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for GreenSquareAccord and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at GreenSquareAccord
✨Get to Know Public Sector Values
Before your interview with GreenSquareAccord, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for GreenSquareAccord.
