At a Glance
- Tasks: Support residents through financial challenges and manage arrears effectively.
- Company: Join a dedicated team in Birmingham making a real difference.
- Benefits: Competitive salary, annual car allowance, and a permanent contract.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Empower vulnerable residents while developing your skills in a rewarding role.
- Qualifications: Experience in debt recovery or income management is essential.
The predicted salary is between 34000 - 37000 £ per year.
Make a difference through every customer conversation.
Are you experienced in income management, arrears recovery, debt recovery or credit control?
Do you have the communication skills, empathy and resilience to support customers through challenging financial circumstances?
We`re looking for a Customer Accounts Officer to join our Customer Accounts Team in Birmingham.
You`ll play an important role in helping residents sustain their tenancies, while ensuring rent and other charges are managed fairly and effectively.
- Interview date : 25 August - face to face
- What you`ll be doing
- Manage and recover arrears across a range of housing tenures and a defined customer patch.
- Provide a high standard of customer service, working with residents to find appropriate solutions and support tenancy sustainment.
- Handle sensitive and confidential information responsibly, maintaining accurate records in line with Data Protection requirements.
- Carry out customer visits where appropriate as part of the arrears recovery process.
- Work closely with local authorities, the Department for Work and Pensions (DWP), courts and other partner agencies.
- Prepare paperwork and present cases in court, with or without legal representation.
- Attend evictions where required, following relevant policies and procedures.
- Work collaboratively with colleagues and partner organisations to maximise income while achieving positive customer outcomes.
- What we`re looking for
- Previous experience in arrears management, debt recovery, credit control or income management.
- A strong understanding of debt recovery processes.
- Experience working to targets in a busy, fast-paced and changing environment.
- Excellent communication, negotiation and customer service skills.
- The ability to support vulnerable residents with empathy, professionalism and respect.
- Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
- Knowledge of welfare benefits and housing legislation would be an advantage.
- Previous court experience, or experience working with local authorities, the DWP or other partner agencies, would be beneficial.
A DBS check will be required for the successful candidate, with further details provided following an offer of employment.
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Customer Accounts Officer in Chippenham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
