Job Title - Tenant Liaison Officer (TLO)
Head Office Location: Brindley Place, Birmingham
Job Location: Birmingham
Salary - £30,800 plus £750 Car Allowance
Contract type - Permanent
Working hours - Full Time (37hrs)
About the role
- To provide support to booking in appointments with the customers.
- Raising contract orders and suppling access details to external contractors.
- Manage contractor relationships.
- Planning work in for the operatives on service connect.
- Collecting in inputting information on MRI operating System.
- Attending prestart surveys with designers.
- Explaining the process of works to the customer and capturing process via written forms and photographs.
- Act as the main point of contact and deal with any problems/queries that customers may have.
- Monitor post inspection, customers satisfaction and complaints.
- Provide support to the delivery team throughout the refurbishment process.
- Manage relationships to engage on access procedures and installation programmes.
- Engagement with planning teams to support delivery of programmes.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
Previous experience in a customer facing role within housing desirable.
Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels, with varying needs and involve them in the development of services.
Driving licence is essential to this role.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
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Tenant Liaison Officer (TLO) in Birmingham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
