Regional Repairs Operations Manager in Birmingham

Head Office Location: Brindley Place, Birmingham

Job Location: Birmingham

Contract type: Permanent

Working hours: 39 hours per week

Salary: £58,000 - £62,000 plus £2,500 Car Allowance

About the role

We are looking for an experienced Regional Manager to lead our Repairs, Voids, Repairs Surveying and Planned works across the Midlands region. You will manage and support a team of operational managers, providing clear leadership, direction and accountability to ensure we deliver safe, efficient and high-quality services for our customers. This is a varied and influential leadership role where you will balance strategic thinking with day-to-day operational management across responsive repairs, empty homes and planned improvement works. You will ensure strong performance, value for money, compliance and excellent customer outcomes across all areas of responsibility.

You will have overall responsibility for the operational delivery of:

• Responsive repairs
• Repairs surveying
• Voids
• Kitchen & Bathrooms programmes

Your responsibilities include:

• Leading, coaching and developing Repairs Managers, Voids Managers, Repairs Surveying teams and Planned Managers to deliver consistent, high-performing services.
• Driving operational performance and ensuring repairs, repairs surveying, empty homes and planned works are delivered safely, efficiently, on time and to a high standard.
• Managing regional budgets, ensuring strong financial control, effective cost management and value for money across all service areas.
• Overseeing workforce planning, productivity, contractor performance and program delivery across responsive and planned workstreams.
• Using performance data to identify trends, improve services and support informed decision-making.
• Ensuring compliance with health and safety legislation, housing regulations and consumer standards.
• Working closely with colleagues across Repairs, Empty Homes, Asset Management, Housing, Customer Contact Centre, Customer experience and other teams to deliver a seamless customer experience.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

As the Regional Repairs Operations Manager, you must have experience in repairs and maintenance at the managerial level. You must possess the ability to make assertive decisions to resolve complex issues related to work and repairs.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home; it is a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society, including support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.