Planner Location: Brindleyplace, Birmingham, B1 2JB (hybrid working) Salary: £27,000–£30,800 per annum Contract: Permanent, full-time About the role Join GreenSquareAccord’s Repair Operations Planning team and help make sure repairs, maintenance and compliance work is delivered efficiently for our customers. You’ll plan and coordinate work for operatives, engineers and contractors, balancing customer needs, appointments, priorities, location and available resources. It’s a busy, fast-moving role where plans can change throughout the day. You’ll use good judgement to respond to emergencies, cancellations and changing workloads, keeping customers informed and work on track. You’ll usually support particular teams or workstreams, with the flexibility to help across the wider service when needed. Training and guidance will help you build your knowledge; technical repairs experience isn’t essential. What you’ll do * Schedule and allocate work, balancing priorities, deadlines, compliance requirements and team capacity. * Monitor appointments and workloads, identifying potential delays, missed visits or compliance risks. * Adapt plans when circumstances change and coordinate follow-on work across trades and teams. * Arrange and update customer appointments, taking account of individual needs and access requirements. * Keep accurate records and work closely with operational colleagues, contractors and customer-facing teams. * Progress issues, escalate risks appropriately and help resolve enquiries, complaints and service failures. * Spot recurring problems and suggest practical improvements to our planning and processes. What you’ll bring * Strong organisation, attention to detail and the ability to manage changing priorities calmly. * Sound judgement, clear communication and confidence making day-to-day decisions. * A customer-focused, collaborative and flexible approach. * Good IT skills, including Microsoft Office, and the ability to use information to identify priorities and risks. * A good standard of literacy and numeracy. Planning or scheduling experience is useful, as is experience in repairs, housing, logistics, customer service, contractor coordination or compliance. Familiarity with social housing repairs or systems such as MRI, Service Connect or TotalMobile is an advantage, but not essential. Why join us? Your work will help provide reliable repairs and services to people in their homes. Everything we do is about people—providing good-quality, safe homes and care that supports independent living. You’ll join a supportive team, develop your planning skills and have opportunities to contribute ideas and progress your career. Benefits include 25 days’ annual leave, rising to 30 days, an extra day off for your birthday, the option to buy or sell leave, a defined contribution pension with matching contributions up to 6%, flexible working, wellbeing and employee assistance support, Blue Light Card membership and a Cycle to Work Scheme. Other benefits include occupational sick pay for eligible colleagues. A DBS check may be required for the successful candidate; further details will be provided following an offer
Planner in Birmingham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Birmingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like GreenSquareAccord, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Planner at GreenSquareAccord.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at GreenSquareAccord
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
