Are you passionate about supporting communities and making a real difference to people`s lives?
GreenSquareAccord is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham. This is an exciting opportunity for someone with housing management experience who thrives in a fast-paced, people-focused environment and is committed to delivering excellent customer service.
Location: Brindley Place, Birmingham. (Covering the Borough of Walsall
Working hours: 37 hour
As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities. This is a highly visible, customer-facing role where no two days are the sam
You`ll manage a varied caseload includi
- ng:Tenancy management and sustainm
- entEstate inspections and neighbourhood managem
- entTenancy audits, fraud investigations, and tenancy chan
- gesPartnership working with local authorities, police, social services, and support agenc
- iesSupporting vulnerable customers to maintain successful tenanc
- iesManaging emergency transfers, decants, and customer complain
ts. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following of
fer. Abou
t youWe`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing manage
- ience:Experience in housing or tenancy mana
- gementKnowledge of housing and tenan
- cy lawExperience managing ASB and tenancy enforcement
- casesStrong customer service and conflict resolution
- skillsExperience working with vulnerable customers and external ag
- enciesFull UK driving licence and access to a vehicle for busine
ss use Des
- irable:CIH membership or housing qualif
- icationExperience preparing legal docume
- ntationKnowledge of welfare benefits and social housing reg
- ulationExperience using housing management systems such
as MRI
About usWe are GSA, we provide affordable homes and services that create a foundation from which people in our communities can
thrive.We own and manage 25,000 homes in diverse communities across the West Midlands and So
uthwest. Everyone deserves a home, it`s a place from which we build our future, we thrive
at home.We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need t
hem most.Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to supp
ort them.We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justic e system.
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Housing Officer in Birmingham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
