Job Title: Head of Service - Support Services
Job Location: Birmingham
Salary: £73,500pa plus £2,500pa Car allowance
Contract type: Fixed Term - 12 Months
Working hours: 37 hours per week
About the Role
Reporting to the Director of Care & Support, you will have overall responsibility for GreenSquareAccord`s support services both in the wider community and people`s own homes, across the West Midlands and Southwest area. Our services provide a range of support, including services for customers who have experienced domestic abuse, homelessness and individuals who have been involved with the criminal justice system.
You will provide strategic leadership to service managers and their teams, ensuring services are safe, compliant, financially sustainable and consistently deliver excellent outcomes for customers.
Working closely with senior leaders across the organisation, you will contribute to GreenSquareAccord`s wider strategic objectives while representing the organisation with commissioners, regulators and partner agencies.
What You Will Be Doing
- Assume overall responsibility for the allocated budget, ensuring the delivery of strong financial performance.
- Ensure that high-quality services are delivered that adhere to GreenSquareAccord`s, quality framework and contractual/ regulatory requirements.
- Lead services in developing and sustaining excellent customer service that enhances customer experience and maximises customer satisfaction.
- Provide strong leadership and oversight of your team, ensuring positive role modelling and adherence to organisational ways of working and policies and procedures.
- Develop strategic partnerships with key agencies to optimise outcomes for customers.
- Deputise for the Director of Care & Support when required.
About You
We are looking for a confident and commercially aware senior leader with significant experience within health, social care or supported housing.
You will bring:
- NVQ Level 5 Diploma in leadership or Health & Social Care or equivalent
- Senior leadership experience within social care, supported housing or a related service setting.
- Proven experience of managing operational budgets and delivering financial performance.
- Strong knowledge of quality assurance, governance and regulatory compliance.
- Excellent people leadership skills with experience of managing performance.
- An understanding of the regulatory requirements impacting support services.
- Excellent communication, influencing and stakeholder management skills.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Full UK driving licence (or ability to travel across the region).
- Willingness to participate in the out-of-hours on-call rota.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
Benefits
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
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Head of Service - Support Services in Birmingham employer: GreenSquareAccord
At GreenSquareAccord, we pride ourselves on being an employer that champions community well-being and personal growth. Our supportive work culture fosters collaboration and innovation, allowing our Tenancy Enforcement Officers to make a meaningful impact in Birmingham and surrounding areas. With a commitment to professional development and a focus on creating safer, stronger communities, we offer a rewarding environment for those passionate about social justice and housing.
