Contact Centre Team Leader
Location: Birmingham
Salary: £33-36,000 per annum
Hours: 37 hours per week
Lead a new team and make a difference
We`re looking for an experienced Contact Centre Team Leader to help launch our new Birmingham contact centre at Brindley Place.
This is a hybrid role with an expectation to work in the office twice a week.
You`ll lead and develop a team of Customer Service Officers, helping them deliver excellent service across phone, email and digital channels. You`ll coach and motivate colleagues, use performance data and KPIs to improve results, and make sure customers receive a positive and seamless experience.
This is a fantastic opportunity to help shape a new team from the ground up. You`ll establish ways of working, champion continuous improvement and work closely with colleagues across Birmingham and Wiltshire to create a consistent customer experience.
What We Need
You`ll have experience working in a customer-focused contact centre environment, with experience of coaching, supporting or leading colleagues. You`ll be confident using performance information and KPIs to identify improvements, provide constructive feedback and help people achieve their potential.
You’ll also bring:
- Strong customer service and communication skills
- Experience of coaching, mentoring or people leadership
- Confidence working with performance data and KPIs
- A commitment to continuous improvement
- The ability to motivate, support and challenge others
What We Offer
- £33-36,000 salary
- Hybrid and home-working opportunities
- 37-hour working week
- Annual leave plus bank holidays
- Defined contribution pension scheme
- Employee Assistance Programme
- Flexible working
- Performance-related bonus scheme
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
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