At a Glance
- Tasks: Help families find the perfect care home while driving occupancy and revenue.
- Company: Join Greensleeves Care, a trusted not-for-profit organisation.
- Benefits: 33 days holiday, pension scheme, free learning opportunities, and wellbeing support.
- Other info: Dynamic role with opportunities for personal growth and meaningful impact.
- Why this job: Make a real difference in people's lives while enjoying autonomy and flexibility.
- Qualifications: Experience in sales or relationship management, with a passion for customer care.
The predicted salary is between 30000 - 40000 £ per year.
Areas you will cover - Care Homes (Kent - Care Home and Field-Based)
Looking for a role where sales meets purpose? Join Greensleeves Care as a Customer Sales / Relations Manager and play a key part in helping families find the right home for their loved one, while driving occupancy and revenue across our growing portfolio of care homes. This is a field-based role with regular travel around the region and our Kent and Sussex Care Homes, giving you the autonomy to build relationships, generate leads, and guide families through one of life’s most important decisions.
What You’ll Be Doing
- Converting enquiries into residents, meeting occupancy and revenue targets
- Building trusted relationships with families, guiding them from first enquiry to move-in
- Hosting engaging home visits and events that showcase the very best of our care
- Supporting Home Managers with sales activity, training, and local lead generation
- Developing strong referral networks with healthcare professionals and community partners
- Monitoring local market activity to keep our homes competitive and thriving
What We’re Looking For
- Proven experience in sales, relationship management, or care home admissions
- A confident communicator who builds trust quickly and naturally
- Self‑motivated, organised, and comfortable working independently on the road
- A genuine passion for delivering exceptional customer experience in the care sector
Rewards & Benefits Package
- 33 days paid holiday (including Bank Holidays)
- Company pension scheme – employer’s contribution matched up to 6%
- 2 x Salary Death in Service benefit
- Length of Service Awards at 5, 10, 20, 30, 40 and 50 year
- Voluntary Lifestyle Benefits through the Hapi App
- Cycle to work scheme
- Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App
- Refer a Friend scheme (you can earn up to £300 per referral)
- Free learning and development – opportunities to undertake RQF level qualifications with an endorsed Skills for Care provider
- Free DBS
Why join Greensleeves Care?
At Greensleeves Care, our values aren’t just words – they shape everything we do.
- Respect – for every individual, every family, every colleague
- Openness – honest conversations and transparent support
- Responsibility – delivering on our promises with care and professionalism
You’ll be joining a trusted, not‑for‑profit organisation where your work directly impacts people’s lives, and where success is measured not just in numbers, but in meaningful outcomes.
Customer Relations Manager - Healthcare in Royal Tunbridge Wells employer: Greensleeves Care
Greensleeves Care is an exceptional employer that prioritises both employee well-being and meaningful work in the healthcare sector. With a strong commitment to personal and professional growth, employees benefit from extensive training opportunities, a generous holiday allowance, and a supportive work culture that values respect, openness, and responsibility. Join us in making a real difference in the lives of families while enjoying the autonomy and flexibility of a field-based role across our beautiful care homes in Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager - Healthcare in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greensleeves Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greensleeves Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager - Healthcare in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greensleeves Care:Your cover letter is your chance to shine! Tell us why you want to work at Greensleeves Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greensleeves Care!
How to prepare for a job interview at Greensleeves Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
