At a Glance
- Tasks: Support quality and compliance in a leading care charity, making a real difference.
- Company: Greensleeves Care, a respected not-for-profit charity focused on high-quality care.
- Benefits: 25 days holiday, free training, pension scheme, and wellbeing support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Join a values-led organisation where your skills drive meaningful impact for older people.
- Qualifications: GCSE English and experience in quality support roles required.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to continue your career with one of the most respected care charities? Are you an experienced finance professional looking for a role with genuine purpose? Greensleeves Care, a leading not‑for‑profit charity providing high‑quality residential, dementia and nursing care, is seeking a dedicated Quality and Operations Coordinator to join our growing team. This is a unique opportunity to use your financial expertise to make a real difference and help us reinvest every pound back into our homes, our staff and the older people we support. If you want to work in a values‑led organisation where your skills drive meaningful impact, we’d love to hear from you.
As a Quality and Operations Coordinator, you will:
- Assist the Head of Quality in implementing a clinical governance, quality and compliance framework and support a systematic monitoring regime.
- Coordinate the schedule of Central Office Support visits to the homes, planning the rota, ensuring all paperwork is available promptly and collecting and distributing completed reports.
- Collate agreed statistics to enable the Operations Director to monitor operational KPI’s.
- Maintain the Trust’s training matrix.
- Provide ad hoc support when required to the Regional Management Team.
- Undertake tasks assigned by the Head of Quality and the Operations Director from time to time.
To apply, you will need:
- GCSE English Language (or equivalent)
- CIPD Training Qualification or other relevant training qualification
- Significant experience of working within an office environment
- Experience of working in a Quality support role
Rewards & Benefits Package:
- 25 days paid holiday (plus Bank Holidays)
- Free learning and development
- Company pension scheme – employer’s contribution matched up to 6%
- 2 x Salary Death in Service benefit
- Medical Health Benefit (Beneden)
- Length of Service Awards at 5, 10, 20, 30, 40 and 50 years
- Voluntary Lifestyle Benefits through the Hapi App
- Cycle to Work Scheme
- Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App
- Refer a Friend scheme (you can earn up to £300 per referral)
- Free DBS
The successful applicant will be appointed subject to providing evidence of ISA first and enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community.
Greensleeves Care Core Values:
- Respect – We treat residents and colleagues with dignity and value their unique life experiences and personal contributions.
- Openness – We act openly and honestly, building confidence in our intentions and behaviour. We choose words and actions that are sincere, not misleading.
- Responsibility – We are committed to meeting the needs of others and behave responsibly towards residents and colleagues, being careful of the choices we make.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Quality and Operations Coordinator employer: Greensleeves Care
Greensleeves Care is an exceptional employer, offering a values-led work culture where your contributions directly enhance the lives of older people in our care. With a strong commitment to employee development, generous benefits including 25 days of paid holiday and a matched pension scheme, and a supportive environment that prioritises respect and responsibility, you will find meaningful opportunities for growth and impact in this rewarding role as a Quality and Operations Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Greensleeves Care. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the charity's values and recent projects. Show us how your skills align with their mission to make a real difference in the community.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your experience in quality support roles. We want to see how you can contribute to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Greensleeves Care.
We think you need these skills to ace Quality and Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality and Operations Coordinator role. Highlight any relevant experience in quality support and office environments, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Greensleeves Care and how your financial expertise can make a difference. Keep it genuine and aligned with our core values.
Showcase Your Qualifications:Don’t forget to mention your GCSE English Language and any relevant training qualifications like CIPD. We want to see how your background aligns with what we’re looking for, so be clear and concise!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greensleeves Care
✨Know Your Values
Before the interview, take some time to understand Greensleeves Care's core values: Respect, Openness, and Responsibility. Think about how your own values align with theirs and be ready to share examples that demonstrate this connection during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in quality support and operations. Be ready to discuss how you've implemented processes or frameworks that improved efficiency or compliance, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Come prepared with thoughtful questions about the role and the organisation. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about the challenges the team currently faces or how success is measured in this role.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Practice responding to these types of questions by thinking through how you would approach various challenges related to quality and operations in a care setting.
