Home Support Manager in London

Join Greensleeves Care, a leading not-for-profit provider delivering exceptional 24-hour residential, dementia, and nursing care across 27 homes in England. As a charitable organisation founded in 1997, we reinvest all surpluses into improving resident care, earning a 9.6/10 rating on carehome.co.uk. We are an accredited Living Wage employer offering healthy work-life balance, free training via Skills for Care and City & Guilds, and career progression opportunities. Our excellent staffing ratios enable person-centred care that empowers residents' independence.

This field-based role reports to Regional Managers and involves running care homes in the absence of the Home Manager or Deputy, or providing support as needed. You will ensure the highest quality care standards, oversee medication administration per Greensleeves policy, conduct head office visits, liaise with healthcare professionals and local authorities, and support recruitment, care planning, staff training, and compliance with CQC regulations.

Your role will include:

• Maintain a stimulated, caring environment prioritising resident health, safety, and welfare.
• Ensure sufficient staffing, complete care plans, and uphold property standards.
• Manage administration, petty cash, incident reporting, and staff attendance systems.
• Facilitate staff meetings, supervisions, and training; support fire safety and disciplinary processes.
• Promote Greensleeves values of respect, openness, and responsibility.

What you need:

• NVQ Level 4 in Health and Social Care or NVQ Level 4 in Leadership and Management for Care Services or equivalent.
• Previous experience of working with a large multi-site Care Provider within a capacity of a high Level Manager.
• Experience of working within the Regulatory Framework specific to Care Homes.
• Excellent knowledge of the CQC standards.
• Work flexibly across homes, weekends, overnights near homes, and frequent travel to all 27 locations as required - a full, clean UK driving licence is mandatory.
• Commitment to top care standards for older people.

Rewards & Benefits:

• 25 days paid holiday (plus Bank Holidays).
• Free learning and development.
• Company pension scheme - employers contribution matched up to 6%.
• 2 x Salary Death in Service benefit.
• Medical Health Benefit (Beneden).
• Length of Service Awards at 5, 10, 20, 30, 40 and 50 years.
• Voluntary Lifestyle Benefits through the Hapi App.
• Cycle to Work Scheme.
• Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App.
• Refer a Friend scheme (you can earn up to £300 per referral).
• Free DBS.

The successful applicant will be appointed subject to providing evidence of an enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974. Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community.

Greensleeves Care Core Values:

• Respect — We treat residents and colleagues with dignity and value their unique life experiences and personal contributions.
• Openness — We act openly and honestly, building confidence in our intentions and behaviour. We choose words and actions that are sincere, not misleading.
• Responsibility — We are committed to meeting the needs of others and behave responsibly towards residents and colleagues, being careful of the choices we make.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.