At a Glance
- Tasks: Help families find the perfect care home while driving occupancy and revenue.
- Company: Join Greensleeves Care, a trusted not-for-profit organisation.
- Benefits: 33 days holiday, pension scheme, free learning opportunities, and wellbeing support.
- Other info: Dynamic role with opportunities for personal growth and meaningful impact.
- Why this job: Make a real difference in people's lives while enjoying autonomy and flexibility.
- Qualifications: Experience in sales or relationship management, with a passion for customer care.
The predicted salary is between 30000 - 40000 £ per year.
Areas you will cover - Care Homes (Kent - Care Home and Field-Based)
Looking for a role where sales meets purpose? Join Greensleeves Care as a Customer Sales / Relations Manager and play a key part in helping families find the right home for their loved one, while driving occupancy and revenue across our growing portfolio of care homes. This is a field-based role with regular travel around the region and our Kent and Sussex Care Homes, giving you the autonomy to build relationships, generate leads, and guide families through one of life’s most important decisions.
What You’ll Be Doing
- Converting enquiries into residents, meeting occupancy and revenue targets
- Building trusted relationships with families, guiding them from first enquiry to move-in
- Hosting engaging home visits and events that showcase the very best of our care
- Supporting Home Managers with sales activity, training, and local lead generation
- Developing strong referral networks with healthcare professionals and community partners
- Monitoring local market activity to keep our homes competitive and thriving
What We’re Looking For
- Proven experience in sales, relationship management, or care home admissions
- A confident communicator who builds trust quickly and naturally
- Self‑motivated, organised, and comfortable working independently on the road
- A genuine passion for delivering exceptional customer experience in the care sector
Rewards & Benefits Package
- 33 days paid holiday (including Bank Holidays)
- Company pension scheme – employer’s contribution matched up to 6%
- 2 x Salary Death in Service benefit
- Length of Service Awards at 5, 10, 20, 30, 40 and 50 year
- Voluntary Lifestyle Benefits through the Hapi App
- Cycle to work scheme
- Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App
- Refer a Friend scheme (you can earn up to £300 per referral)
- Free learning and development – opportunities to undertake RQF level qualifications with an endorsed Skills for Care provider
- Free DBS
Why join Greensleeves Care?
At Greensleeves Care, our values aren’t just words – they shape everything we do.
- Respect – for every individual, every family, every colleague
- Openness – honest conversations and transparent support
- Responsibility – delivering on our promises with care and professionalism
You’ll be joining a trusted, not‑for‑profit organisation where your work directly impacts people’s lives, and where success is measured not just in numbers, but in meaningful outcomes.
Customer Relations Manager - Healthcare employer: Greensleeves Care
Greensleeves Care is an exceptional employer that prioritises both professional growth and personal fulfilment. With a strong commitment to respect, openness, and responsibility, employees enjoy a supportive work culture that values their contributions while providing extensive benefits such as generous holiday allowances, a matched pension scheme, and opportunities for free learning and development. Working in the beautiful Kent region, you will have the autonomy to make a real difference in families' lives, all while being part of a trusted not-for-profit organisation dedicated to delivering exceptional care.
