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- Tasks: Lead customer success initiatives across Europe, driving adoption and retention for solar solutions.
- Company: Join GreenSketch, a pioneering digital solar design platform transforming the renewable energy landscape.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact in clean energy.
- Why this job: Shape the future of solar energy while leading a dynamic, remote team across diverse markets.
- Qualifications: 10+ years in Customer Success with a strong background in solar or related industries.
- Other info: Exciting role with high growth potential and the opportunity to influence industry standards.
The predicted salary is between 72000 - 108000 £ per year.
GreenSketch is a digital solar design and workflow platform developed by OSW Group. It enables installers, EPCs, and partners to design, quote, and deploy solar and battery solutions efficiently through an end-to-end SaaS platform.
The Head of Customer Success (UK & Europe) is a senior leadership role responsible for driving customer adoption, retention, expansion, and long-term value realisation across GreenSketch’s European installer and partner base. Based in London, this role oversees Customer Success strategy and execution across multiple European markets, manages remote, multi-country CS teams, and works closely with Product, Growth, Sales, and Partnerships to ensure strong product adoption and customer outcomes. This role requires deep solar / PV industry experience, moderate travel availability, and the ability to operate effectively across diverse regulatory, cultural, and market environments.
Responsibilities
- Customer Success Strategy & Leadership
- Define and own the Customer Success strategy for the UK and other European markets, aligned with regional growth and revenue objectives.
- Build and lead a high-performing, remote Customer Success organisation covering multiple European regions.
- Establish clear success frameworks, engagement models, and escalation paths across markets.
- Act as a senior point of contact for key installer partners, EPCs, and strategic accounts.
- Drive onboarding, adoption, and lifecycle engagement across installer networks.
- Ensure consistent customer experience while allowing for country-specific nuances.
- Adoption, Retention & Expansion
- Own core CS metrics including adoption, retention, churn, NPS, and expansion opportunities.
- Identify upsell, cross-sell, and value-added service opportunities in collaboration with Sales and Partnerships.
- Translate customer feedback into actionable insights for Product and Growth teams.
- Cross-Functional Collaboration
- Partner closely with Product to influence roadmap priorities based on customer needs and field insights.
- Work with Growth and Sales to support renewals, expansions, and market launches.
- Align Customer Success operations with regional go-to-market strategies.
- Regional & Operational Excellence
- Manage Customer Success operations across multiple European jurisdictions.
- Ensure teams are equipped to handle local regulatory, commercial, and installer-specific requirements.
- Maintain high operational standards, reporting, and forecasting across the region.
- Travel & Field Engagement
- Maintain a strong field presence through regular travel across the UK and Europe.
- Represent GreenSketch at installer events, partner meetings, and industry forums.
- Build trusted relationships with customers and ecosystem stakeholders on the ground.
Required Qualifications & Experience
- Bachelor’s degree in Business, Engineering, Energy, or a related field.
- 10+ years of experience in Customer Success, Account Management, or Operations roles.
- Strong solar / PV industry background (installer, EPC, distributor, or solar SaaS ecosystem).
- Proven experience managing installer or partner networks.
- Demonstrated success leading remote, multi-country teams across Europe.
- High comfort with regular travel across multiple European markets.
- Strong leadership presence with the ability to influence senior customers and internal stakeholders.
- Deep understanding of installer workflows, solar project lifecycles, and commercial models.
- Ability to balance strategic planning with hands-on execution.
- Excellent communication and stakeholder management skills across cultures.
- Data-driven mindset with strong operational discipline.
Language Requirements
- Additional European language(s) such as Italian, Spanish or French are highly advantageous.
Preferred / Nice-to-Have
- Experience in solar SaaS, construction tech, or B2B workflow platforms.
- Prior responsibility for CS in both mature and emerging European markets.
- Exposure to subscription, usage-based, or hybrid SaaS commercial models.
Location & Travel
- Primary base: Preferably London or close to London.
- High travel availability across the UK and Europe (expected and required).
Regional Lead of Customer Success (UK & Europe) employer: GreenSketch
Contact Detail:
GreenSketch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Lead of Customer Success (UK & Europe)
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups related to solar and SaaS. This is your chance to connect with potential employers and showcase your passion for the sector.
✨Tip Number 2
Leverage LinkedIn to its fullest! Update your profile to reflect your expertise in customer success and the solar industry. Engage with posts, share insights, and don’t hesitate to reach out to hiring managers directly.
✨Tip Number 3
Prepare for interviews by researching the company’s culture and values. Be ready to discuss how your experience aligns with their goals, especially in driving customer adoption and retention across diverse markets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Lead of Customer Success (UK & Europe)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Lead of Customer Success role. Highlight your experience in the solar/PV industry and how it aligns with GreenSketch's mission. We want to see how you can drive customer success in a SaaS environment!
Showcase Your Leadership Skills: This role is all about leading teams and driving strategy, so don’t hold back! Share examples of how you've successfully managed remote teams and influenced stakeholders. We love seeing strong leadership presence in applications!
Highlight Cross-Functional Collaboration: Since this position involves working closely with Product, Sales, and Partnerships, make sure to mention any relevant experiences where you've collaborated across departments. We’re keen on candidates who can bridge gaps and drive results together!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at GreenSketch!
How to prepare for a job interview at GreenSketch
✨Know Your Solar Stuff
Make sure you brush up on your solar and PV industry knowledge. Understand the latest trends, challenges, and opportunities in the market. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a senior leadership role, it's crucial to demonstrate your experience in managing remote teams and driving customer success. Prepare examples of how you've led teams across different regions, tackled challenges, and achieved results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Customer Success Metrics
Familiarise yourself with key Customer Success metrics like NPS, churn rates, and adoption rates. Be ready to discuss how you've influenced these metrics in previous roles and how you plan to do so at GreenSketch. This shows that you have a data-driven mindset and can contribute to their goals.
✨Cultural Awareness is Key
Since this role involves working across multiple European markets, it's important to demonstrate your understanding of cultural nuances. Be prepared to discuss how you've successfully navigated diverse regulatory and market environments in the past. This will highlight your adaptability and readiness for the role.
