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- Tasks: Lead customer success strategies and drive adoption across Europe for a cutting-edge solar platform.
- Company: Join GreenSketch, a leader in the clean energy SaaS space, based in London.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact in the renewable energy sector while leading a dynamic team.
- Qualifications: 10+ years in Customer Success with deep solar/PV industry experience required.
- Other info: Enjoy a vibrant work culture with travel opportunities across Europe.
The predicted salary is between 72000 - 108000 £ per year.
GreenSketch is a digital solar design and workflow platform developed by OSW Group. It enables installers, EPCs, and partners to design, quote, and deploy solar and battery solutions efficiently through an end-to-end SaaS platform. Operating at the intersection of clean energy, SaaS, and installer ecosystems, GreenSketch supports the global transition to renewable energy by simplifying complex solar workflows and improving commercial execution for partners across regions.
The Head of Customer Success (UK & Europe) is a senior leadership role responsible for driving customer adoption, retention, expansion, and long-term value realisation across GreenSketch’s European installer and partner base. Based in London, this role oversees Customer Success strategy and execution across multiple European markets, manages remote, multi-country CS teams, and works closely with Product, Growth, Sales, and Partnerships to ensure strong product adoption and customer outcomes. This role requires deep solar/PV industry experience, moderate travel availability, and the ability to operate effectively across diverse regulatory, cultural, and market environments.
Responsibilities
- Customer Success Strategy & Leadership
- Define and own the Customer Success strategy for the UK and other European markets, aligned with regional growth and revenue objectives.
- Build and lead a high-performing, remote Customer Success organisation covering multiple European regions.
- Establish clear success frameworks, engagement models, and escalation paths across markets.
- Act as a senior point of contact for key installer partners, EPCs, and strategic accounts.
- Drive onboarding, adoption, and lifecycle engagement across installer networks.
- Ensure consistent customer experience while allowing for country-specific nuances.
- Adoption, Retention & Expansion
- Own core CS metrics including adoption, retention, churn, NPS, and expansion opportunities.
- Identify upsell, cross-sell, and value-added service opportunities in collaboration with Sales and Partnerships.
- Translate customer feedback into actionable insights for Product and Growth teams.
- Cross-Functional Collaboration
- Partner closely with Product to influence roadmap priorities based on customer needs and field insights.
- Work with Growth and Sales to support renewals, expansions, and market launches.
- Align Customer Success operations with regional go-to-market strategies.
- Regional & Operational Excellence
- Manage Customer Success operations across multiple European jurisdictions.
- Ensure teams are equipped to handle local regulatory, commercial, and installer-specific requirements.
- Maintain high operational standards, reporting, and forecasting across the region.
- Travel & Field Engagement
- Maintain a strong field presence through regular travel across the UK and Europe.
- Represent GreenSketch at installer events, partner meetings, and industry forums.
- Build trusted relationships with customers and ecosystem stakeholders on the ground.
Required Qualifications & Experience:
- Bachelor’s degree in Business, Engineering, Energy, or a related field.
- 10+ years of experience in Customer Success.
Regional Lead of Customer Success (UK & Europe) in London employer: GreenSketch
Contact Detail:
GreenSketch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Lead of Customer Success (UK & Europe) in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups related to clean energy and SaaS. This is your chance to connect with potential employers and showcase your passion for the solar industry.
✨Tip Number 2
Leverage LinkedIn to its fullest! Update your profile to reflect your expertise in Customer Success and the solar sector. Engage with posts, share insights, and don’t hesitate to reach out to hiring managers directly.
✨Tip Number 3
Prepare for interviews by understanding GreenSketch’s mission and values. Be ready to discuss how your experience aligns with their goals in customer adoption and retention across Europe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Regional Lead of Customer Success (UK & Europe) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Lead of Customer Success role. Highlight your experience in customer success, especially in the solar or SaaS industries, and show how your skills align with our mission at GreenSketch.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you’ve driven customer adoption, retention, and expansion.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and connect with our partners, so don’t be afraid to show us who you are and what motivates you.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at GreenSketch
✨Know Your Solar Stuff
Make sure you brush up on your solar and PV industry knowledge. Understand the latest trends, challenges, and innovations in the sector. This will not only show your passion but also demonstrate that you can speak the same language as the team at GreenSketch.
✨Showcase Your Leadership Skills
As a senior role, they’ll be looking for strong leadership qualities. Prepare examples of how you've built and led successful teams in the past, especially in remote settings. Highlight your experience in developing customer success strategies and how you’ve driven adoption and retention.
✨Understand the Customer Journey
Familiarise yourself with the customer lifecycle in SaaS, particularly in the context of solar solutions. Be ready to discuss how you would enhance customer onboarding, engagement, and long-term value realisation. They want to see that you can translate customer feedback into actionable insights.
✨Be Ready for Cross-Functional Collaboration
This role requires working closely with various teams like Product, Sales, and Growth. Prepare to discuss how you’ve successfully collaborated across departments in previous roles. Share specific examples of how you’ve influenced product roadmaps or supported market launches based on customer needs.
