At a Glance
- Tasks: Become a trusted advisor for installer partners and help them maximise value from our AI-driven platform.
- Company: Join GreenSketch, a pioneering AI-driven solar industry platform transforming clean energy.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a fast-paced start-up culture with significant impact on the UK market.
- Why this job: Shape the future of solar energy while building strong relationships in a dynamic environment.
- Qualifications: Sales experience in renewable energy and excellent relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
Company Overview
GreenSketch is a full-stack, AI-driven solar industry ecosystem platform that is transforming the way residential solar systems are designed, sold and delivered. Developed by OSW group, it is the world’s first free, end-to-end solar and battery design platform created for solar professionals. GreenSketch connects the industry with homeowners, installers, and leading solar brands with unprecedented speed, intelligence and transparency.
Role Summary
As a Customer Success Manager, you are the main point of contact for our installer partners, helping them successfully adopt GreenSketch while contributing to the growth of our UK installer network. You will help to shape the company’s growth, customer experience and market presence from the very beginning.
Key Responsibilities
- Become a trusted advisor to installer partners, helping them maximise value from the GreenSketch platform.
- Onboard new installer partners and guide them through successful platform adoption.
- Deliver product demonstrations, seminars, workshops and user training.
- Help customers maximise the value of GreenSketch's AI-powered platform and incorporate new functionality into their sales processes.
- Build long-term relationships with installer businesses across the UK.
- Identify opportunities to expand customer relationships and contribute to the continued growth of GreenSketch's UK installer network.
- Increase customer engagement, retention and platform utilisation.
- Gather customer feedback and work closely with Product to improve the platform.
- Support pilot programmes and early adopter customers.
- Contribute to UK localisation initiatives and launch activities.
- Represent GreenSketch at customer meetings, exhibitions and industry events.
- Work closely with Sales and Marketing to support customer acquisition and growth.
- Help develop best practice processes as the UK business expands.
What Success looks like
- New installers complete onboarding and first live projects within agreed timeframes.
- Installers see clear value early in their use of GreenSketch.
- Deliver measurable growth in active installer engagement and long-term platform adoption.
- Customer retention and satisfaction remain strong.
- Customer feedback is captured and translated into product improvement.
Required Qualifications & Experience
- Proven sales experience within the UK residential and commercial renewable energy industry, preferably solar PV and battery storage.
- Proven ability to build relationships with installers, distributors and partners.
- Experience in Customer Success, Account Management, Technical Sales or related customer-facing roles.
- Strong understanding of UK renewable energy market and installer landscape.
- Excellent presentation, communication and relationship-building skills, with confidence delivering software demonstrations and customer training.
- Able to work independently in a fast-moving international environment.
- Strong organisational skills and attention to detail.
- Willingness to travel across the UK.
Preferred / Nice‑to‑Have
- Experience with SaaS or cloud-based platforms.
- Experience onboarding customers to software platforms.
- Hands-on understanding of installer workflows.
- Knowledge of residential PV system design or installation.
- Experience working in a start-up or scale-up environment.
Travel Requirements
Willingness to travel up to 40% of the working time within the assigned region.
Locations
Customer Success Manager, UK in Hampshire, Portsmouth employer: GreenSketch
At GreenSketch, we pride ourselves on being an innovative leader in the renewable energy sector, offering a dynamic work environment that fosters collaboration and creativity. As a Customer Success Manager, you will not only play a pivotal role in shaping our UK operations but also benefit from a culture that prioritises employee growth, continuous learning, and meaningful contributions to the clean energy landscape. With a commitment to transparency and support, we empower our team members to thrive while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GreenSketch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GreenSketch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, UK in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GreenSketch:Your cover letter is your chance to shine! Tell us why you want to work at GreenSketch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GreenSketch!
How to prepare for a job interview at GreenSketch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
