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- Tasks: Coordinate service engineers and manage breakdowns to ensure quick resolutions.
- Company: Join a world-class engineering company with a supportive team culture.
- Benefits: Competitive salary, medical and dental plans, life assurance, and pension scheme.
- Why this job: Be the key link in keeping customers' machines running smoothly and efficiently.
- Qualifications: Driving licence, strong teamwork, time management, and customer care skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a full-time Service Controller at our Head Office in Farnham. Our Service Controllers are an integral part of our Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
The Service Controller is responsible for co‑ordinating service engineers from your allocated depot, booking in all breakdowns and jobs logged for the area and following up the day to day role by inputting engineer’s timesheets and invoicing all completed retail repairs.
Key responsibilities include:
- Co‑ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
- Create estimates when additional work is found and send to the customer within 24 hrs.
- Keep constant communication with the customer to give them updates on all live breakdowns.
- Contributing effectively to administration processes.
- Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic.
Key skills we are looking for:
- Driving Licence
- Effective team player
- Excellent time management skills; able to prioritise time and work well under pressure
- The ability to provide high levels of customer care
- Willingness to help both internal and external customers
- Proactive, flexible and positive can‑do attitude
In return, you will receive:
- Salary based on experience, get in contact for further information
- Medical and Dental Cash Plan scheme
- Life Assurance
- Contributory Pension scheme
- Uniform
This is a fantastic opportunity to work alongside a world‑class engineering company!
Service Controller employer: Greenshields JCB Limited
Contact Detail:
Greenshields JCB Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Service Controller role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Controller role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. Whether it’s through your writing style or how you structure your application, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we like to see!
How to prepare for a job interview at Greenshields JCB Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the key tasks like coordinating service engineers, managing breakdowns, and maintaining customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role emphasises high levels of customer care, prepare examples from your past experiences where you've successfully handled customer interactions. Think about times when you resolved conflicts or provided exceptional service, as these stories will highlight your suitability for the job.
✨Demonstrate Time Management Abilities
Be ready to discuss how you prioritise tasks and manage your time effectively, especially under pressure. You might want to share specific strategies or tools you use to stay organised, as this will resonate well with the interviewers looking for someone who can handle multiple responsibilities.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Service Controller role. This not only shows your interest but also helps you assess if the company is the right fit for you.